Front Desk

Fairfield Inn and Suites is looking to fill an opening for Front Desk.

Front Desk Responsibilities are assisting guests efficiently, courteously, and professionally in all related functions.

- Provide the highest level of service to the guest at all times

- Promptly and effectively deal with guest requests and complaints; Inform management of same

- Check guests in and out in a friendly manner

- Post guest charges and compute guest bills using PMS, collect payment and make change for hotel guests following all cash handling procedures as required; Post, correct or adjust charges to guest accounts as necessary

- Handle guest mail/faxes and messages per established procedures

- Promote and be knowledgeable of brand standard preferred guest discount program

- Develop a thorough knowledge of hotel staff, room locations, amenities, and selling strategies

- Accurately handle future and same day reservations or take walk-in guests

- Answer switchboard in accordance with standards of proper telephone etiquette

- Block rooms and handle special requests; Offer and properly handle wake-up requests

- Keep lobby and desk area clean and presentable

- Have a thorough knowledge of emergency and security procedures

- Open and close shift, make cash drops, ensure all credit cards, cash and change are balanced throughout shift

- Be knowledge of hotel credit, cash in advance, and check cashing procedures

- Properly assign rooms based on room locations, rate, room selling strategies, and guaranteed or requested room types

- Have daily knowledge of groups or functions in-house and local current events; Promote local area and businesses

- Communicate with Sales and Housekeeping regarding status of groups and VIP arrivals

- Repeated bending, stooping and lifting/moving weights up to 30 lbs. as well as prolonged standing/walking

- All other duties as assigned by a supervisor, of which you are capable