Customer Experience Representative

Customer Experience Representative

Location: St Louis, MO (hybrid)

Job Type: Full-Time

About Us: At Anova, we care about your goals and success, your drive, creativity, customer relationships and growth. As we continue to grow, we want the best employees to grow with us in an environment that's friendly, warm, and fun!

The Role: As a Customer Experience Representative, you will provide top-notch customer support and assist sales with opportunity management. You will be the primary contact throughout the order process, providing product and service information and resolving any issue

Job Description: Seeking a great career with an organization that's forward thinking, creative and innovative? Then you want to work for Anova, where we care about our employees and love our customers. As a Customer Experience Representative, you will be the first point of contact for our customers. Your primary responsibility will be to ensure that every customer interaction is positive and that their needs are met efficiently and effectively. You will handle inquiries, resolve complaints, and provide information about our products and services.

Responsibilities

• Provide outstanding customer service
• Respond to customer phone calls and emails
• Create and manage quotes and orders in Salesforce
• Handle order changes and updates with manufacturing plants
• Manage internal requests from the sales team
• Maintain pipeline updates with the sales team
• Ensure the sales/shipment process is efficient
• Create and manage tasks and run reports in Salesforce
• Maintain strategic account documentation for top customers
• Assist with customer quarterly business reviews
• Perform miscellaneous and backup duties as assigned
• Recommend improvements to internal tools, products, marketing, and overall product experience
• Handle responsibilities with limited oversight
• Communicate effectively and solve problems
• Be timely, patient, and attentive to customer needs
• Provide excellent customer care and focus
• Engage with customers in a friendly and professional manner

Requirements

• At least 2 years of experience in Sales Support or Customer Service
• Highly organized with great time management skills
• Excellent communication skills
• Goal-oriented with strong decision-making skills
• Able to manage multiple projects and orders
• High energy level and curiosity
• Ability to work independently and in a team
• Persistent in following up on detailed issues
• Ability to recognize and prioritize critical tasks
• CRM experience and knowledge of Microsoft Office Suite

Qualifications

• High school diploma or equivalent; a bachelor's degree is preferred
• Proven experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency in using customer service software and tools
• A positive and professional attitude

Benefits & Training

• Flexible, Hybrid/WFH, 40-hour Work Week
• Friendly and Casual Atmosphere and a collaborative work environment
• Competitive Salary, Paid Holidays, Annual Profit Sharing
• Medical, Dental, Vision, Life Insurance, 401(k) Matching
• Education Assistance
• Open Door Policy / Innovative Environment

Join our desired elite team of professionals, changing the game in outdoor site furnishings.

Anova provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Anova complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.