Receptionist for Boarding Kennel

Position Overview: The Receptionist for Boarding Kennel contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

• Smile and have a positive attitude

• Be a team player

• Look professional

• Proper fitting uniform/name tag

• Closed toed shoes

• Hair/facial hair groomed

• Customer service

• Provide excellent customer service

• Answer phones by 3 rings; ringer must be turned on at all times

• Immediately recognize clients when they arrive

• Help owners take food, belongings, or pets to their car

• Create a positive environment for clients and employees

• Daily Duties

• Make 14 days calls everyday

• Do confirmation daily

• Check vaccines every day for arrivals, playcare

• Invoice day boarders and playcare daily

• Gather belongings

• Count any medications

• Document items not gathered

• Check emails

• Transfer packets

• Make boarding appointments

• Cornerstone

• Correspondence

• Call veterinarians for vaccines

• Make new client files

• Checking clients out by means of taking payments

• Check invoices for proper coding

• Operate Cornerstone

• Scan documents into client accounts daily

• Print lists for next day's arrivals and highlight for reception and kennel

• Turn phones over in the morning and at night

• Operate phone and walkie system with professional conduct.

• Performing end of day making sure to not finalize end of day until all money matches Cornerstone

• Execute check ins

• Make kennel cards

• Patient orders

• Weight and name tag

• Find open accommodations or work with kennel to move pets around

• Properly make medication sheets

• Give pet name tag with proper color

• Complete report cards

• Complete daily check list before leaving for the day.

• Additional duties

• Keep desk and reception area clean

• Perform extra cleaning assigned each month

• Clean lobby daily

• Dust

• Vacuum/ mop

• Clean doors/ windows

• Human resources

• Work closely with management

• Work closely with playcare coordinator/ambassador

• Inform manager of unusual problems

• Know reference materials

• Handbook

• MSDS

• Protocol books

• Fire escape routes

• Perform additional duties assigned by manager

• Arrive to work 5-10 min early

• Cover shifts as needed including

• Playcare breaks/lunches

• Kennel breaks/ lunches

• Work overtime by management approval

• Follow call out protocol

• Adhere to the standard of conduct in handbook

• Work quickly and multitask to ensure all duties are completed before the end of your shift

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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