Receptionist

JOB REQUIREMENTS: Overview This position is located in the

Rehabilitation Services department, which includes physical therapy,

occupational therapy, and speech therapy services Individual who acts as

the central point of communication among patients, partners and

providers; responsible for providing front line activities to include

scheduling, registration, cash handling and overall support services to

patients and guests. Responsibilities Essential Duties and

Responsibilities Clerical Answers incoming telephone calls, determines

purpose of callers, and forwards calls to appropriate personnel and

routes Epic Messages to nursing and provider as appropriate. Retrieves

messages from voice mail and forwards to appropriate personnel. Answers

questions about organization, physicians, and available services,

providing callers with address, directions, and other information as

appropriate. Welcomes on-site visitors, determines nature of business,

and announces visitors to appropriate personnel. Monitors visitor access

and issues passes when required. Receives, sorts, and routes mail, and

maintains and routes publications. Orders, receives, and maintains

office supplies. Maintains fax machines, assists users, sends faxes, and

retrieves and routes incoming faxes. Creates and prints fax cover

sheets, memos, correspondence, reports, and other documents when

necessary. Performs other clerical duties as needed. Epic Scheduling and

Registration Schedules patient appointments Responsible for EMR

Electronic Medical Records registration check-in processes in Epic.

Loads, verifies and updates patient demographics. Scans, loads and

verifies insurance coverage. Collects signed HIPAA and Consent for

Treatment documents, updates the interactive face sheet and sends

documents to Medical Records for scanning. Reviews all Alerts in Epic

and refers patient to a PFC when necessary. Collects co-payments and

other self-pay obligations when required and post in Epic when

registering patient. Provides patient with an estimated self-pay

obligation when appropriate. Performs cashiering functions online

payment posting within Epic. Processes payments and deposits by adhering

to the systems Cash Handling Policy. Completes daily closing report and

balances their individual cash drawer at the end of each day. Performs

petty cash count in and out daily and records appropriately. Assist

patients with MyChart signup and activation. Replies to MyChart messages

in a timely manner, closing messages when complete. Safeguards patient

privacy and confidentiality per MHS policies. Preps Routes daily for

upcoming appointments for frontline registration. Reviews daily work

queues and corrects identified patient registration errors. Utilizes

Epic waitlists based on provider preference. Reviews and updates\... For

full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an

equal employment opportunity employer functioning under Affirmative

Action Plans. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/A1539983A0BE4849