Clinical Concierge - Medical Assistant
- Lehigh Valley Health Network
- Easton, Pennsylvania
- Full Time
Clinical Concierge - Medical Assistant
Full-Time
Day Shift
Department
LVPG-L Family Med ExpressCare - Pine St
Shift Details
Day Shift, Sunday through Saturday 8am to 8pm, rotating holidays and weekends, variable shifts
Job ID
wd-JR124256
Posted
July 3, 2025
Join a team that delivers excellence.
Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.
Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary
Serves as the first point of contact for patients and plays a pivotal role in ensuring a seamless, high-quality patient experience. This role combines administrative, clerical, and clinical responsibilities to enhance workflow efficiency, optimize patient care coordination, and provide direct clinical support. Collaborates with providers, clinical team, and administrative staff to facilitate care delivery while upholding a high standard of customer service.
Job Duties
Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection. Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals. Schedule appointments while optimizing clinic workflow. Handle patient inquiries. Maintain electronic medical records (EMR), ensuring accuracy and compliance.
Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record.
Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider. Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
Collect and prepare lab specimens and complete necessary requisitions.
Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
Support patient procedures and assist with medical examinations.
Complete follow-up phone calls to all patients within two to three days post discharge.
Minimum Qualifications
Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
Strong multitasking, organizational, and problem-solving skills.
Proficiency in EMR systems, word processing, and Excel.
Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment.
Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
Exceptional customer service and phone etiquette.
Knowledge of clinical workflows, medical terminology, and basic patient care practices.
BLS - Basic Life Support - American Heart Association Within 30 Days
Preferred Qualifications
Associate's Degree from a Medical Assistant Program.
1 year customer service experience in a healthcare setting.
CCMA - Certified Clinical Medical Assistant - National Healthcareer Association Upon Hire or
CMA - Certified Medical Assistant - American Association of Medical Assistants Upon Hire or
CMAC - Clinical Medical Assistant Certification - American Medical Certification Association Upon Hire or
MAC - Medical Assistant Certification - American Medical Certification Association Upon Hire or
NCMA - National Certified Medical Assistant - National Center for Competency Testing Upon Hire or
NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals Upon Hire or
RMA - Registered Medical Assistant - American Medical Technologists Upon Hire
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Location
Health Center at Easton
2401 Northampton St 1st Fl, 18045-2764, Easton, United States
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Stories from our team
Learn why our colleagues make LVHN a Great Place to Work
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COLLEAGUE STORY
Hope, Strength and Team Support
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COLLEAGUE STORY
Lisa Saab, RN, Realized Her Potential in Home Care Nursing
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COLLEAGUE STORY
It's a Calling' - Calling All Certified Nurse-Midwives!
Customer Service
888-402-LVHN (5846)
Contact Us
Mon - Fri: 7 am - 8 pm
Saturday: 9 am - 5 pm
Sunday: 9 am - 5 pm
Support
For Referring Physicians
For Health Professionals
For Employers
Website Feedback
Accessibility
Privacy Policy
Terms & Conditions
About LVHN
About Us
Give
Careers
Volunteer
Health Tips, News & Stories
Events
Shop
Price Transparency
Social
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LinkedIn
2025 Lehigh Valley Health Network. Image content is used for illustrative purposes only.
Are you a current LVHN colleague?
YesNo
Full-Time
Day Shift
Department
LVPG-L Family Med ExpressCare - Pine St
Shift Details
Day Shift, Sunday through Saturday 8am to 8pm, rotating holidays and weekends, variable shifts
Job ID
wd-JR124256
Posted
July 3, 2025
Join a team that delivers excellence.
Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.
Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary
Serves as the first point of contact for patients and plays a pivotal role in ensuring a seamless, high-quality patient experience. This role combines administrative, clerical, and clinical responsibilities to enhance workflow efficiency, optimize patient care coordination, and provide direct clinical support. Collaborates with providers, clinical team, and administrative staff to facilitate care delivery while upholding a high standard of customer service.
Job Duties
Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection. Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals. Schedule appointments while optimizing clinic workflow. Handle patient inquiries. Maintain electronic medical records (EMR), ensuring accuracy and compliance.
Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record.
Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider. Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
Collect and prepare lab specimens and complete necessary requisitions.
Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
Support patient procedures and assist with medical examinations.
Complete follow-up phone calls to all patients within two to three days post discharge.
Minimum Qualifications
Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
Strong multitasking, organizational, and problem-solving skills.
Proficiency in EMR systems, word processing, and Excel.
Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment.
Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
Exceptional customer service and phone etiquette.
Knowledge of clinical workflows, medical terminology, and basic patient care practices.
BLS - Basic Life Support - American Heart Association Within 30 Days
Preferred Qualifications
Associate's Degree from a Medical Assistant Program.
1 year customer service experience in a healthcare setting.
CCMA - Certified Clinical Medical Assistant - National Healthcareer Association Upon Hire or
CMA - Certified Medical Assistant - American Association of Medical Assistants Upon Hire or
CMAC - Clinical Medical Assistant Certification - American Medical Certification Association Upon Hire or
MAC - Medical Assistant Certification - American Medical Certification Association Upon Hire or
NCMA - National Certified Medical Assistant - National Center for Competency Testing Upon Hire or
NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals Upon Hire or
RMA - Registered Medical Assistant - American Medical Technologists Upon Hire
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Location
Health Center at Easton
2401 Northampton St 1st Fl, 18045-2764, Easton, United States
Don't see the position you're looking for?
Submit your Resume to join our Talent Network and stay informed about future opportunities!
Join Our Talent Network
Stories from our team
Learn why our colleagues make LVHN a Great Place to Work
See All Stories About Our Colleagues
Image
COLLEAGUE STORY
Hope, Strength and Team Support
Image
COLLEAGUE STORY
Lisa Saab, RN, Realized Her Potential in Home Care Nursing
Image
COLLEAGUE STORY
It's a Calling' - Calling All Certified Nurse-Midwives!
Customer Service
888-402-LVHN (5846)
Contact Us
Mon - Fri: 7 am - 8 pm
Saturday: 9 am - 5 pm
Sunday: 9 am - 5 pm
Support
For Referring Physicians
For Health Professionals
For Employers
Website Feedback
Accessibility
Privacy Policy
Terms & Conditions
About LVHN
About Us
Give
Careers
Volunteer
Health Tips, News & Stories
Events
Shop
Price Transparency
Social
2025 Lehigh Valley Health Network. Image content is used for illustrative purposes only.
Are you a current LVHN colleague?
YesNo
Job ID: 484194466
Originally Posted on: 7/5/2025
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