Food and Beverage Service Manager

Date Posted

7/3/2025

Job Title

Food and Beverage Service Manager

Job Description

Position Overview

The Food and Beverage Service Manager at Kinloch Golf Club is a dynamic leadership role responsible for training, directing, and coordinating service operations to ensure the Kinloch Experience is delivered in all customer interactions. This position plays a crucial role in training frontline service teams, managing and maintaining operations, and supporting the club's overall goals. Ideal candidates will bring a blend of leadership acumen, operational expertise, and a passion for customer satisfaction in the hospitality, private club, or related service industries.

The Kinloch Experience

Kinloch Golf Club is committed to maintaining a reputation that resonates nationally and internationally. Every detail, from the course design to the quality of service, reflects our passion for preserving the traditions of golf while delivering a world-class experience. Members and guests alike leave Kinloch with memories of unparalleled quality, connection, and hospitality.

Kinloch is more than a golf clubit is a community built on excellence, where the balance of quality, service, hospitality, and respect for the game creates an experience.

Key Responsibilities

Operations Management

Train our team to constantly strive to fulfill the Kinooch Experience

Be the Lead and oversee the day-to-day activities of the service department to ensure efficient, high-quality operations.

Coordinate service teams, including servers, hosts, and food & beverage staff, ensuring cohesive and professional service delivery.

Customer Experience

Promote a culture of service excellence to achieve high levels of guest satisfaction.

Proactively address and resolve customer concerns and complaints in a courteous, timely Serve as the primary point of escalation for service-related issues.

Quality Assurance

Monitor and enforce service standards during operational hours.

Follow standard operating procedures (SOPs) to ensure consistent guest experiences.

Continuously evaluate and refine service workflows to improve efficiency.

Team Leadership & Development

Recruit, onboard, and supervise service staff in alignment with company standards.

Attend college job fairs to promote the club and secure interns for upcoming years.

Conduct ongoing training programs to enhance team performance, product knowledge, and service techniques.

Provide continuous feedback, coaching, and formal performance evaluations.

Implement corrective measures as needed to ensure a high-performing team.

Inventory & Supply Oversight

Manage inventory levels for service-related items, ensuring timely ordering and cost-effective procurement.

Coordinate with vendors and suppliers to secure quality products and maintain stock levels.

Financial Stewardship

Support budget preparation and monitor department expenditures, labor costs, and revenue metrics.

Identify opportunities to optimize costs while preserving service excellence.

Cross-Departmental Collaboration

Work closely with other departments (e.g., kitchen, bar, administration) to ensure alignment and seamless customer service.

Foster open and effective communication between front-of-house and back-of-house teams.

Health, Safety & Compliance

Ensure compliance with health, safety, and sanitation regulations.

Train staff in safe food handling, emergency procedures, and cleanliness protocols.

Qualifications

Make Your Mark

If you're ready to develop your own team dedicated to the highest service levels, we want to hear from you. Lead a team that's hungry for inspiration, serve a membership that appreciates excellence, and work at a club that values integrity, collaboration, and innovation.

To apply, send your resume, cover letter, and references to: ...

Be the team leader who sets the standard. Lead at Kinloch.

Candidate Qualifications

Skills & Competencies

Leadership: Strong ability to lead, motivate, and develop diverse teams.

Customer Orientation: Deep commitment to guest satisfaction and service excellence.

Operational Excellence: Detail-oriented with the ability to multitask in fast-paced settings.

Communication: Clear, professional verbal and written communication skills.

Problem-Solving: Decisive and proactive in managing service challenges.

Technical Proficiency: Knowledge of POS systems, service scheduling tools, and hospitality software.

Financial Acumen: Understanding of budget management and cost control principles.

Microsoft Office Skills: Good understanding of the Microsoft Office suite.

Educational Requirements

Education & Experience

Bachelor's degree in hospitality management, Business Administration, or a related field preferred.

Minimum of 3 years of experience in service management or supervisory roles within a customer service-driven industry.

Prior experience in private club or high-end hospitality environments is highly desirable.

Certifications

Valid Food Safety Certification.

Completion of Customer Service Excellence or similar professional training is preferred.

Date Position Available

8/1/2025

Other Benefits

Benefits:

401(k)

Dental insurance

Food provided

Health and Vision insurance

Paid time off

Bonus Opportunities

Please send resumes to:

Paul Howell

Clubhouse Manager

100 Kinloch Ln.

Manakin-Sabot, VA 23103

PHONE: ...

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