Cocktail Server

The Cocktail Server is responsible for providing exceptional beverage service to guests in a timely, efficient, and courteous manner. This role involves taking drink orders, preparing and serving beverages according to established recipes and standards, ensuring guest satisfaction, and maintaining a clean and organized work environment. The Cocktail Server acts as a key point of contact for guests, contributing to a positive and memorable experience.

Essential Functions:

• Guest Interaction & Order Taking:
  • Approach guests in a friendly and welcoming manner.
  • Present beverage menus and answer questions about drink selections, ingredients, and preparation methods.
  • Take accurate drink orders, noting any special requests or modifications.
  • Enter orders accurately and efficiently into the point-of-sale (POS) system.
  • Anticipate guest needs and offer suggestions or additional beverages.
• Beverage Preparation & Service:
  • Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and established quality standards.
  • Ensure proper garnishing and presentation of all drinks.
  • Handle glassware and bar equipment safely and responsibly.
  • Serve beverages promptly and efficiently to the correct guests.
  • Monitor guest consumption and offer refills appropriately.
• Payment Handling:
  • Present accurate guest checks.
  • Process payments accurately using various methods (cash, credit card, mobile payment).
  • Make accurate change and return it promptly to guests.
  • Follow established cash handling procedures.
• Guest Satisfaction & Problem Solving:
  • Proactively address guest concerns and complaints in a professional and courteous manner.
  • Seek assistance from management when necessary to resolve complex issues.
  • Ensure guests have a positive and enjoyable experience.
• Maintaining a Clean & Organized Work Area:
  • Keep the bar area, service stations, and guest tables clean and tidy.
  • Clear empty glasses and debris promptly.
  • Restock bar supplies, including glassware, garnishes, napkins, and straws.
  • Follow all sanitation and safety guidelines.
• Adherence to Policies & Procedures:
  • Comply with all company policies, procedures, and service standards.
  • Adhere to all applicable alcohol beverage control laws and regulations.
  • Maintain a professional appearance and demeanor at all times.

Other Tasks:

• Assist with opening and closing duties as assigned.
• Assist bartenders with tasks such as stocking ice, preparing garnishes, and retrieving supplies.
• Communicate effectively with bartenders, kitchen staff, and other service team members.
• Report any spills, accidents, or safety hazards to management immediately.
• Attend team meetings and training sessions as required.
• Perform other duties as assigned by management.

Core Competencies:

• Customer Focus: Demonstrates a strong commitment to meeting and exceeding guest expectations. Is friendly, approachable, and attentive to guest needs.
• Communication Skills: Communicates clearly and effectively with guests and colleagues, both verbally and nonverbally. Listens actively and conveys information accurately.
• Attention to Detail: Pays close attention to accuracy when taking orders, preparing drinks, and handling payments. Ensures drinks are prepared according to specifications and presented attractively.
• Efficiency & Time Management: Works quickly and efficiently, especially during busy periods. Prioritizes tasks effectively to ensure timely service.
• Teamwork: Collaborates effectively with other team members to ensure smooth and efficient service. Offers assistance when needed.
• Problem Solving: Identifies and resolves guest issues in a calm and professional manner. Knows when to escalate issues to management.
• Product Knowledge: Possesses a good understanding of beverage menus, ingredients, and preparation methods. Is able to answer guest questions and make recommendations.
• Professionalism: Maintains a professional appearance, demeanor, and attitude at all times. Represents the establishment positively.
• Responsible Alcohol Service: Understands and adheres to all laws and regulations regarding the sale and service of alcoholic beverages. Knows how to identify and address signs of intoxication.
• Cash Handling Accuracy: Handles cash and payment transactions accurately and responsibly.

Physical Requirements:

• Ability to stand and walk for extended periods of time.
• Ability to lift and carry trays of drinks and other items up to 25 lbs.
• Ability to bend, stoop, and reach to stock supplies and clean work areas.
• Ability to work in a fast-paced environment.
• Good manual dexterity for handling glassware and preparing drinks.

Qualifications:

• [High School Diploma or equivalent preferred]
• [Previous experience in a food and beverage service role preferred]
• [Basic knowledge of common cocktails and bar terminology preferred]
• [Must be of legal age to serve alcohol according to state and local laws]
• Alcohol server certification (e.g., TIPS, ServSafe Alcohol)
• Excellent customer service skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.