Front Desk Agent

Front Desk Agent

Full-Time

DoubleTree by Hilton Neenah

Neenah, WI

A property of: Shaner Hotel Group

Posted 1 day ago

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JOB DETAILS

Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Shifts are 7am-3pm and 3pm-11pm

Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

High school graduate or equivalent.

Minimum one year customer service experience; previous hotel experience preferred.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Computer experience preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.

Join our team full-time and have access to full benefits and all associates will have access to hotel discounts upon completion of probationary period.

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