Customer Service Representative

Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter!

We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage.

Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge.

If you’re looking for a workplace that values you and your well-being, we’d love to hear from you!

POSITION OVERVIEW Responsible for processing invoices, billing, payables and other store administration. Provide general customer service and identify customer needs in-person, over-the-phone, or online communication. Professionally and effectively communicate customer needs to both store peers and management. JOB RESPONSIBILITIES

· Light bookkeeping, data entry, end of days, enter tickets, mail, etc.

· Process invoices, billing, payables and other store administration

· Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs
· Be a personable, welcoming representative of Commercial Tire with in-store, over the phone, and email/text communication

· Maintain a clean work area and personal appearance that meets company standards

· Assist with the following:

o Inventory maintenance; receiving, warehousing, delivery

o Notify customer on special order follow-up

o Provide price estimates over the phone and schedule appointments

o Pick-up and deliver customer vehicles and products

o Customer courtesy driving

o Clean-up office and waiting area, coffee making, popcorn and related

· Support Commercial Tire safety, operational and audit standards, policies and procedures

· A team player committed to continuous improvement

· Performs other duties as assigned or needed

ACCOUNTABILITY AND PERFORMANCE MEASURES

· Supports operational compliance scores for company audits (Operational and Safety)

· Oversees the accuracy of all administrative functions and ensures timely completion

· Greets customers in a friendly and professional manner

· Seeks to assist customers and serves as a referral bridge when
necessary

QUALIFICATIONS

Must be 18 years of age

Must have a valid driver's license and insurable driving record