Guest Experience Shift Lead (Education)

SEA LIFE Kansas City Aquarium

Guest Experience Shift Lead (Education)

Join Our Team of Magic Makers!

Do you have a passion for delivering unforgettable experiences? Are you a natural leader who thrives in fast-paced, dynamic environments? If so, we want YOU to be part of our team as a Guest Experience Shift Lead!

As a Shift Lead, you're not just managing operations-you're helping us create smiles, memories, and WOW moments for every guest. From supporting front-line teams to stepping in and leading by example, this role is all about energy, service, and fun.

What You'll Do:

Supervise and support front-line team members to deliver world-class guest service

Be the "Supervisor on Duty" and lead by example during daily operations

Coach and inspire the team to be guest-obsessed

Manage guest queues and crowd flow for a smooth and safe experience

Resolve guest concerns quickly and professionally

Organize, deliver, and track training for new and existing Hosts

Encourage team empowerment and recovery-focused guest service

Monitor performance, give feedback, and support employee development

Jump into host roles as needed and help keep the magic alive

Experience Required

High School diploma or GED required 6+ months of experience in guest service, attractions, entertainment, or hospitality preferred A fun, outgoing personality and a passion for people Ability to lead by example and bring out the best in others Strong verbal and written communication skills Comfortable with multitasking in a fast-paced environment Familiarity with basic office software and systems

Perks

Benefits Benefits of Joining Merlin Entertainments! Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!

Salary

Pay Range USD $16.00/Hr.

How to Apply

Guest Experience Shift Lead in Kansas City, MO, Missouri | Careers at SEA LIFE Kansas City

SEA LIFE Kansas City Aquarium

2475 Grand Blvd

Kansas City , MO 64108

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