Night Audit/3rd Shift Guest Service Representative/ - My Place Hotel East Moline

Description

My Place Hotel in East Moline is hiring for a part time Night Auditor to join our team.

The My Place Hotel East Moline is a 64-room hotel that is connected to the Bend XPO, and we are hiring for a full-time 3rd Shift Guest Service/Night Audit.

The Night Audit/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours, typically 11pm to 7am.

As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team. Must be available weekends and holidays.

What is in it for YOU?

• Competitive wages
• Flexible scheduling
• Personal Days Off - start earning on day 1
• Bonus Plan
• Holiday Pay
• Referral program
• Employee discount program

Some Key Areas of Responsibilities include:

• Assume the position of the Manager on Duty
• Update all files and reset the system for the following day activity.
• Welcome guests to the hotel and perform the check-in process.
• Thank guests and perform the check-out process.
• Answer all incoming and in-house phone calls.
• Assist callers with making and/or changing reservations.
• Assist all guests as necessary to ensure a positive experience.
• Perform routine daily tasks.
• Ability to work while standing for extended periods of time.
• Assist with the laundry duties during the shift.
• Assist with stripping rooms to set our housekeepers up for success.

Requirements

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Dependable and responsible
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts