Hotel Operations Manager, Nashville

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for

We are seeking an Operations Manager to serve as the local leader, responsible for ensuring seamless day-to-day operations at our new hotel in The Gulch. This hotel is a distinctive AvantStay property in Nashville composed of 25 units, each containing 5 suites. This property combines luxurious accommodations with a curated guest experience. We pride ourselves on delivering exceptional service and unique programming that reflects the vibrant culture of our city.

This role will oversee and have an active role in front desk guest services, housekeeping, maintenance, safety, and hotel programming to deliver an unparalleled guest experience. Acting as the on-site leader, the Operations Manager works closely with multiple teams to drive efficiency, uphold AvantStay's high standards, and foster a welcoming atmosphere for guests and staff alike. Target start date is slated for August 4, 2025.

What you'll do

• Leadership and Team Management:
• Supervise and provide guidance to the Guest Experience Agents, Housekeeping Inspector, Housekeepers, Housepersons, Maintenance Technicians, and Safety Officers.
• Schedule and lead team meetings to align on priorities and resolve operational challenges.
• Train and mentor staff to ensure excellence in service delivery.
• Guest Experience:
• Manage guest complaints, ensuring timely resolution and guest satisfaction.
• Oversee front desk operations and ensure Guest Experience Agents provide accurate information, local recommendations, and concierge-level service.
• Collaborate with teams to curate engaging hotel programming such as live music, yoga classes, and art exhibits.
• Operational Responsibilities:
• Manage labor, including weekly scheduling and payroll, to optimize productivity and coverage.
• Inspect guest rooms daily to ensure cleanliness and readiness standards are met.
• Oversee case management, ensuring all guest and operational tasks are completed promptly.
• Work with on-site staff to reduce third-party vendor expenses by optimizing in-house resources.
• Housekeeping and Maintenance Oversight:
• Monitor and inspect room cleanliness and efficiency standards.
• Ensure timely room turnovers and inspections for guest readiness.
• Oversee the Preventative Maintenance Program and address on-site maintenance needs in collaboration with the Maintenance Technician.
• Inventory and Vendor Management:
• Monitor supplies and equipment inventory, placing orders as needed.
• Coordinate with vendors for housekeeping, maintenance, and other operational needs.
• Safety and Security:
• Collaborate with the Safety Officer to maintain a secure environment for guests and staff.
• Address policy violations and ensure compliance with safety protocols.