Housekeeping Manager, Hotel, Austin

AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for

A proactive and detail-oriented Housekeeping Manager to lead the housekeeping operations at our 179-unit hospitality property with luxury rooms, public spaces, and amenity areas including a pool and rooftop patio. You'll be responsible for ensuring guest rooms and common areas are immaculate, inventory is well-managed, and a high-performing team is delivering exceptional service daily. The ideal candidate thrives in a fast-paced hospitality environment, brings strong leadership and organizational skills, and takes pride in creating a welcoming, guest-ready space. This role is the heartbeat of our hotel operations, requiring ownership, urgency, and a passion for excellence.

What you'll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Oversee daily housekeeping operations across all guest rooms, public spaces, and amenity areas to ensure the property consistently meets or exceeds cleanliness and presentation standards.
• Hire, schedule, lead, and coach a high-performing housekeeping team, managing labor hours and productivity in alignment with forecasted occupancy.
• Conduct regular room and public area inspections to ensure readiness, quality, and adherence to brand standards.
• Lead and manage the laundry operation to ensure timely and high-quality processing of all linen and terry.
• Respond promptly and professionally to escalated guest concerns related to cleanliness or in-room experience.
• Maintain and manage housekeeping supply and amenity inventories; oversee all ordering and departmental expense management.
• Conduct monthly inventories to ensure accurate stock levels and minimize waste or over-ordering.
• Partner closely with the General Manager and Front Office team to ensure seamless communication and delivery of service.
• Oversee the maintenance and implement a preventative maintenance program to support asset preservation and guest satisfaction.
• Monitor departmental performance metrics, including labor cost, CPOR, guest feedback, and work order resolution time.
• Support special projects, seasonal deep cleans, and pre-arrival preparation during peak periods.
• Ensure compliance with all safety, sanitation, and regulatory standards within the housekeeping and maintenance departments.