Receptionist

Who We Are:

Westminster is a premier retirement community with dedicated and skilled staff, dynamic leadership, innovative services and first class facilities.

Who You Are:

We are seeking candidates who are hospitality oriented and take great pride in serving others in a caring and professional manner. Seeking a hospitality minded candidate to work as a front-office Receptionist for our Carlisle Building. *Will perform telephone, reception, and general clerical duties.

This position is Full-time; Monday - Friday, 7:30am - 4:00pm.

Responsibilities:

Opens the reception desk and properly secure all files, keys, and equipment.

Ensure that all visitors check in/out via the Accushield kiosk.

Answer telephones in a timely manner and communicate effectively.

Maintain professional appearance and actions to effectively deal with the public.

Welcome guests and respond to a variety of situations with poise, patience, and discretion.

Use the computer and other office equipment as assigned including checking email and following up on emails as necessary, making copies as needed for residents. Fax and scan as needed.

Book care plan appointments and maintain appointment log for the Assisted Living Memory Care Plan team.

Maintain an accurate daily census for Assisted Living and Memory Support, which includes any necessary follow up with the respective person and log in to the correct location.

Maintain respect, dignity and safety of all residents and team members.

Maintain confidentiality of all information whose disclosure would be contrary to the best interest of the community and professional ethics.

Maintain stamp and petty cash box collection daily.

Maintain the transportation schedule and coordinate transportation for appointments for residents when requested.

Respond to alarm systems including the Simplex Fire Control Panel, in instances of smoke, fire, electrical, and the Companion One resident emergency Pendant Alarm System and facilitate effective communication between appropriate personnel.

Projects a positive image of the organization in dealing with residents, co-workers, and the public.

Assists residents in entering requests in the TELS work order system when requested and answers general questions.

Per policy, Utilize Assa Abloy to remotely unlock doors.

Maintain Guest Room Reservations for guest rooms via Skedda.

Assist residents with all requests and needs that do not require a license.

Westminster fully embraces a culture of hospitality. To that end, we include the following hospitality promises in all of our job descriptions.

Hospitality Promises

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask "Is there anything else I can do for you?"
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details

Requirements

• Education: High School graduate with some college preferred.
• Experience in Receptionist position where good communication and customer relations skills are essential.
• Must have the ability to read, write, and speak English effectively, using proper speech and grammar.
• Experience: A minimum of 1 year Reception experience is required.