Receptionist

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**Job Title:** Receptionist Home Office: Vienna, IL\

**Area of Focus:** Administrative Department\

**Immediate Supervisor:** Administrative Assistant\

**Receptionist Skills & Knowledge:** The ideal candidate will be

proficient in typing, word processing, and the use of standard office

software and databases, as well as navigating electronic health record

(EHR) systems accurately and efficiently. Strong organizational skills

are essential, including effective time management, prioritization, and

planning. The ability to work independently with minimal supervision is

required, along with excellent interpersonal skills and the capacity to

multitask, remain professional under pressure, and manage high-stress

situations. Candidates should demonstrate strong problem-solving and

decision-making abilities, be detail-oriented with accurate spelling and

filing skills, and possess exceptional verbal and written communication

skills. A commitment to maintaining confidentiality and discretion in

all client and personnel matters is critical. A strong commitment to

professionalism, cultural humility, and trauma-informed customer service

is also essential, including the ability to interact with individuals

experiencing mental health challenges with empathy, respect, and

sensitivity.

**Receptionist job duties include, but are not limited to:**

Must be available to work during scheduled clinic hours and provide

front desk coverage as assigned - typically 3 days per week. Flexibility

may be required to meet program or operational needs.\

Assist with reception coverage at other Arrowleaf offices within the

Southern 7 counties of IL as needed.\

Serve as the first point of contact for clients and visitors, greeting

all individuals in a courteous and professional manner\

Follow agency procedures in the event of a client crisis or emergency,

including promptly notifying appropriate staff and maintaining a calm

and supportive environment.\

Assist clinical or administrative staff with scheduling, confirming, or

rescheduling client appointments in accordance with clinic procedures.\

Answer, screen, and transfer incoming calls according to agency

protocols while ensuring timely and accurate message delivery\

Receive and process client payments, prepare appropriate receipts and

documentation, and secure all funds and records according to policy\

Maintain the reception area to ensure a clean, organized, and welcoming

environment\

Coordinate and complete monthly supply orders for the clinic/office and

assigned residential sites, staying within designated budgets\

Print and distribute monthly client billing statements\

Draft, type, file, and organize various agency correspondence and

administrative documents\

Monitor and restock brochures, forms, and handbooks as needed\

Scan client and administrative documentation into the Electronic Health

Record system in a timely and accurate manner\

Ensure all documents, messages, and conversations are handled in

compliance with confidentiality laws and agency policy, including

HIPAA.\

Supports a culture of dignity, respect, and inclusion for all clients

and staff.

\*This is a bargaining unit position