Registration Clerk Float

Registration is looking for a new member to join their team at the Stillwater Medical Plaza Lab. Key attributes we need in this role:

• Positive attitude - always willing to lend a hand to help others when needed
• Flexible team player who is committed, accountable and ready to learn
• Individuals who like like to stay busy

Why choose Stillwater Medical/Registration?

• Supportive leaders
• Competitive wages and excellent benefits
• Modern Healthcare's Best Places to Work - since 2012

Details:

• Full-time
• 40 hours per week
• Any shift (day, evening, night/ weekends as needed) at any location (Stillwater ER, Central Registration, Pre Reg, Labs, Switchboard, Scheduling)
• Helping train new hires
• Get paid a differential while floating

JOB SUMMARY: Registers all patient types in multiple PAS locations: Central Registration, ED registration, ED intake, Women First, Plaza and SMPC labs, Outreach Lab, Switchboard, HVI, Same Day Surgery, Stillwater Medical-Blackwell, and Stillwater Medical-Perry. Performs the pre-service data requirements in all areas of PAS including Scheduling and Pre-Encounter. Enters required information efficiently and accurately into the Stillwater Medical Patient System. When performing any function, uses good customer skills while conversing with patients, both face-to-face and over the phone, and demonstrates sensitivity to specific needs of patients and clients. Presents a professional image of Stillwater Medical. Provides and explains all required documents to the patient and answers their questions. Informs of, and/or collects pre-payments from patients, and provides appropriate payment options to patients including MDSave and applications for financial assistance. Uses initiative to maintain the registrar’s administrative responsibilities and to solve registration-related problems. Supports the resolution of PAS and other department staff problems as they occur. Keeps ancillary departments, and inpatient floor staff informed of problems, delays, and other situations that could impact the delivery of efficient, competent, and compassionate care. Supports new employee training efforts and has ability to coach colleagues as appropriate. Represents PAS on assigned teams. Exudes self-confidence and professionalism at all times by answering and using sound judgment when quickly determining the accurate and appropriate party to direct incoming calls. Recognizes job relationships and is willing to function effectively within the Stillwater Medical organization. Carries out Stillwater Medical policy by protecting patient privacy when carrying out job responsibilities. Keeps registration leaders and/or PAS director informed of patient complaints resolved and resolutions of problem situations. Participates in performance improvement activities and fills in for supervisor/manager as assigned. Fills in as On-Call as assigned. QUALIFICATIONS:

• High School graduate or equivalent.
• Able to communicate effectively in English, both verbally and in writing.
• Excellent customer services skills.
• Basic computer knowledge.
• Ability to type 40 wpm.
• Previous experience as a PAS Registration Clerk or job in medical registration environment that includes good understanding of medical insurance practices strongly preferred.

PHYSICAL REQUIREMENTS:

• Able to speak clearly and distinctly with staff, patients, and families.
• Able to hear to converse with others on the phone.
• Able to stand/walk for extended periods of time throughout the work schedule, with some lifting and bending.
• Must have adequate perception of sounds or adequate hearing with corrections.
• Demonstrates adequate vision, or correctable with glasses/contacts, to prepare and read documents accurately.
• Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule.
• Able to work in latex burdened environment.
• Possess fine motor skills and hand-eye coordination to manage office equipment.