IT Service Desk Agent

Veterans Sourcing Group is hiring 2 Service Desk Agents to support a 24x7x365 IT Service Desk. This role serves as the first point of contact for technical issues, focusing on first-call resolution, excellent customer service, and efficient troubleshooting.

Key Responsibilities:

• Provide phone/chat support with professionalism and urgency.

• Use ticketing systems and knowledge base tools to resolve and document issues.

• Troubleshoot and resolve hardware/software issues for enterprise systems.

• Support application and infrastructure-related incidents and requests.

• Participate in after-hours and weekend coverage as needed.

Qualifications:

• 2–5 years of relevant technical support or help desk experience.

• Excellent communication and customer service skills.

• Strong troubleshooting skills in complex, fast-paced environments.

• High school diploma or GED required.

• Willingness to work flexible shifts, including evenings and weekends.