Cocktail Server

  • Rivers Casino
  • Pittsburgh, Pennsylvania
  • Full Time

Job Title: Cocktail Server at Rivers Casino

Position Summary: As an Cocktail Server at Rivers Casino, you will be providing top-notch beverage service to our casino guests. Your role entails delivering service with efficiency, courtesy, and professionalism, while upholding the highest standard of customer care.

Responsibilities:

  • Provide efficient, courteous, and professional beverage service to all casino customers.
  • Retrieve empty glasses and ensure their proper placement.
  • Assist in the preparation of drink orders, including icing glasses and garnishing drinks.
  • Manage assigned area by taking drink orders, presenting drinks to customers, and handling payments.
  • Maintain a clean station consistently, and perform designated side work duties.
  • Uphold standards by setting examples with your appearance and work ethic.
  • Address any guest complaints or issues promptly and courteously.
  • Facilitate clear communication between shifts.
  • Maintain a thorough awareness of safety protocols and prevent accidents, reporting any incidents immediately to the supervisor.
  • Flexibility to work across all shifts

Qualifications:

  • Excellent customer service and communication skills, with a keen ability to respond to visual and aural cues.
  • Must be able to communicate with guests verbally in English.
  • Must be able to work in a smoking environment.
  • Proficiency in money handling and basic math skills.
  • Outstanding interpersonal communication skills to engage effectively with guests and team members.
  • Capacity to perform under pressure.
  • Prior experience and a demonstrated track record of sound judgment preferred.
  • Cooperative, helpful, and friendly nature with a well-groomed appearance.
  • Punctuality and adherence to procedures are essential.
  • Ability to successfully complete RAMP (Responsible Alcohol Management Program) course.
  • Adhere to Cut Off Procedures.
  • Ability to work collaboratively as part of a team.
  • Flexibility to work various shifts, including holidays.
  • Ability to obtain and maintain all necessary licensing.

Certifications:

  • Must be able to obtain a Pennsylvania Non-Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license.

Physical Requirements:

  • Extended periods of standing and walking, with flexibility for bending, stooping, and twisting during service.
  • Must be able to lift up to 20 pounds frequently.

The above duties and responsibilities are representative. Full job descriptions available upon hire.

Job ID: 484783771
Originally Posted on: 7/10/2025

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