Front Desk Receptionist - Activity Center

The Department of Parks, Recreation & Culture is seeking applicants for the position of part-time Front Desk Receptionist for weekday, weekend, and evening shifts at the Activity Center at Bohrer Park , a busy recreational facility.
This is an ongoing year-round position . The Activity Center is open seven days a week. Shifts are normally 4 to 5 hours per scheduled day; however, on occasion up to 8 hours. The normal workweek is 8-10 hours per week between the hours of 8 a.m. and 10 p.m. You must be able to work year-round and have flexibility to work any day of the week.

The Activity Center Receptionist answers telephones and directs incoming calls to the appropriate party; greets and assists visitors; performs data entry tasks and processes fees and payments associated with registrations, admissions, and memberships; completes routine office and administrative tasks in support of department projects and programs; and contributes to a positive and enjoyable experience for all who contact or visit the facility.
We are looking for someone who is positive and customer focused; an effective communicator (verbal and written); reliable and punctual; willing and able to take on a variety of responsibilities; and who can interact with customers and staff in a pleasant, professional, and courteous manner. Ability to fluently speak, read, and write in English and Spanish desirable. You'll be joining a collaborative team committed to providing diverse cultural, artistic, and recreational opportunities and interests to promote the well-being of residents and visitors.
Starting hourly rate is negotiable within the range and will be offered at a level consistent with the experience and qualifications of the candidate. Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees. What you will do with us:

• Answer the telephone and receive and greet visitors; direct calls and visitors to their proper destination.
• Create and maintain customer accounts and perform data entry tasks.
• Receive and process registrations, applications, permits, and memberships.
• Process payments and maintain spreadsheets for ticket, admissions, and merchandise sales.
• Receive payments and maintain cash management systems to insure accountability and controls.
• Respond to routine inquiries and provide general information.
• Accept or direct deliveries of materials, supplies, and equipment.
• Maintain calendars, records, and files as directed.
• Perform routine office assistance tasks such as filing, copying, faxing, and scanning when requested.
• Provide outstanding service, pursue continuous improvement, and exceed expectations.

Key responsibilities are highlighted above; please click here to view the complete classification description for the Receptionist position. What you will need to be considered:

• Ability to work year-round and any day of the week.
• High School diploma or equivalent.
• At least one year of experience as a front desk receptionist and performing general administrative or clerical duties.
• Cash handling and management experience.
• Data entry and processing experience.
• Basic computer skills (Microsoft Office products) and ability to operate standard office equipment.
• First Aid and CPR/AED certification (may be obtained through the City after hire).
• Ability to fluently speak, read, and write in English and Spanish desirable.
• Or any acceptable equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities to satisfactorily perform job duties and functions.

Interested applicants must submit the following to be considered:

• A complete online application - Include your education history, relevant work experience (paid or volunteer), list any pertinent skills or certifications/licenses you have, and/or provide additional information that might be relevant to the job you are applying for; incomplete applications will not be processed.
• Letter of interest (attached to the online application) - I nclude why you are interested in this position and what special skills and abilities make you uniquely qualified to serve in this position.

Review of applications will begin immediately, so plea se submit your application promptly . This position will remain open until filled; recruitment will close without notice when a sufficient number of qualified applications are identified or all hiring decisions have been made.
Successful candidates will be subject to a background check and drug/alcohol screening. The City has established an alcohol-free, drug-free, and smoke-free workplace which applies to any person employed by, conducting business with, or applying for a position with the City. Each employee, as a condition of their employment, may be required to participate in pre-employment and reasonable suspicion testing. Employees classified as safety sensitive are also subject to immediate post accident and random testing.
For more information about the position, contact Recreation Systems Support Manager Gina Buttinelli at ... or .... Questions regarding the online application process may be directed to the Department of Human Resources at ... or ....
This recruitment will establish an eligibility list which will be used to fill current vacancies based on operational needs and may be used to fill other openings in this classification which occur in the next 6 months.