Healthcare Receptionist

Location: Joliet, IL
Pay Rate: $20-23

Position Summary:
The Patient Services Representative (PSR) / Medical Receptionist serves as the first point of contact for patients, delivering exceptional service in a professional and compassionate manner. This role is primarily responsible for managing a high volume of incoming calls and supporting front desk operations in a fast-paced medical office environment. The PSR ensures efficient appointment scheduling, accurate patient records, and smooth communication between patients, providers, and clinical staff.

Key Responsibilities:

Answer and triage incoming calls using a multi-line phone system with a focus on professionalism and service excellence.

Schedule, reschedule, and cancel patient appointments in alignment with provider availability.

Greet patients in person, verify insurance and identification, and update demographic and payer information in the electronic health record (EHR).

Accurately document patient interactions and call outcomes in the EHR.

Respond to voicemail messages and patient inquiries in a timely and courteous manner.

Coordinate communication between patients, clinical staff, and administrative teams.

Assist with front desk duties including check-in/check-out, scanning documents, and preparing patient paperwork.

Ensure confidentiality and compliance with HIPAA and organizational policies.

Support additional administrative tasks and special projects as assigned.

Qualifications:

Must Have EPIC experience.

High school diploma or equivalent required.

Minimum of 1 year of customer service experience, preferably in a medical office or high-volume call center.

Prior experience with electronic health records (EHR) and insurance verification strongly preferred.

Excellent communication, organizational, and multitasking skills.

Proficiency in managing multiple priorities in a fast-paced setting.

Basic Life Support (BLS) certification preferred (may be obtained after hire).

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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