Front Desk Agent
North Augusta, SC
Job Type
Full-time
Description
Wee to Crowne Plaza North Augusta
At Crowne Plaza North Augusta, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in the heart of North Augusta, our hotel offers a modern and weing environment for guests and team members alike. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork.
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a weing atmosp. This role requires strongmunication skills, attention to detail, and a passion for guest services in a hotel or resort setting.
Responsibilities
Greet guests upon arrival with a warm and friendly demeanor
Manage check-in and check-out processes efficiently.
Handle guest inquiries and provide information about hotel services and local attractions.
Maintain accurate records of guest reservations and billing information.
Operate phone systems to manage iing calls and direct them appropriately.
Assist with special requests or amodations to enhance the guest experience.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Address any guestplaints or concerns promptly and professionally.
Requirements
Previous experience in front desk operations or hospitality management is preferred.
Strong phone etiquette andmunication skills are essential.
Familiarity with hotel management software is a plus.
Bilingual abilities are highly desirable to amodate diverse guests.
Ability to work flexible hours, including weekends and holidays as needed.
Excellentanizational skills with attention to detail.
A passion for providing outstanding guest services in a resort or hotel environment.
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and aremitted to creating an inclusive environment for all employees.
North Augusta, SC
Job Type
Full-time
Description
Wee to Crowne Plaza North Augusta
At Crowne Plaza North Augusta, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in the heart of North Augusta, our hotel offers a modern and weing environment for guests and team members alike. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork.
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a weing atmosp. This role requires strongmunication skills, attention to detail, and a passion for guest services in a hotel or resort setting.
Responsibilities
Greet guests upon arrival with a warm and friendly demeanor
Manage check-in and check-out processes efficiently.
Handle guest inquiries and provide information about hotel services and local attractions.
Maintain accurate records of guest reservations and billing information.
Operate phone systems to manage iing calls and direct them appropriately.
Assist with special requests or amodations to enhance the guest experience.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Address any guestplaints or concerns promptly and professionally.
Requirements
Previous experience in front desk operations or hospitality management is preferred.
Strong phone etiquette andmunication skills are essential.
Familiarity with hotel management software is a plus.
Bilingual abilities are highly desirable to amodate diverse guests.
Ability to work flexible hours, including weekends and holidays as needed.
Excellentanizational skills with attention to detail.
A passion for providing outstanding guest services in a resort or hotel environment.
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and aremitted to creating an inclusive environment for all employees.
Job ID: 484858079
Originally Posted on: 7/11/2025
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