Banquet Captain

10000 Ballantyne Commons Parkway
Charlotte , NC 28277

Job Description

Banquet Captain

Department: Banquets

Reports To: Director of Banquet

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Banquet Captain is responsible for overseeing the smooth operation of all banquet events, ensuring exceptional guest satisfaction and adherence to hotel standards. This role requires strong leadership, organizational skills, and a keen eye for detail.

Responsibilities

Event Planning and Coordination:

o Collaborate with clients to understand their specific needs and preferences for each event.

o Develop detailed event timelines and coordinate with various departments (e.g., catering, housekeeping, engineering) to ensure seamless execution.

o Oversee the setup and breakdown of banquet facilities, including table arrangements, linens, and decor.

Staff Management:

o Recruit, hire, train, and supervise banquet staff, including servers, bartenders, and bussers.

o Assign tasks and responsibilities to ensure efficient workflow and optimal service delivery.

o Monitor staff performance and provide feedback and coaching to improve skills and knowledge.

Guest Service:

o Greet and welcome guests upon arrival, addressing any questions or concerns promptly.

o Ensure guests' needs are met throughout the event, including food and beverage service, special requests, and timely problem resolution.

o Maintain a positive and professional demeanor, fostering a welcoming atmosphere for all guests.

Food and Beverage Service:

o Oversee the presentation and service of food and beverages, ensuring adherence to menu specifications and timing.

o Monitor inventory levels and place orders for supplies as needed.

o Coordinate with the kitchen to ensure timely delivery of food and beverages.

Financial Management:

o Monitor event costs and ensure adherence to budgets.

o Process payments and reconcile accounts, ensuring accurate billing and revenue collection.

Safety and Compliance:

o Enforce safety and sanitation standards, complying with all local health and safety regulations.

o Conduct regular inspections of banquet facilities and equipment to identify and address potential hazards.

Qualifications

Perks & Benefits:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.