University Receptionist

Job Details Job Location : Bridgeport, CT - Bridgeport, CT Salary Range : Undisclosed Description

The mission of The University of Bridgeport is to promote academic excellence, personal responsibility, and commitment to service. Distinctive curricula in an international, culturally diverse supportive learning environment prepare graduates for life and leadership in an increasingly interconnected world.

Position Description Summary/Purpose:

This part-time, in-person position provides frontline support for the University of Bridgeports main phone line, as well as the primary line for the Admissions team. The role also serves as the receptionist for the Office of Human Resources and Community Culture, which includes HR, Student Employment, and Title IX & Equity. Scheduled hours are Mondays and Fridays from 8:30 a.m. to 5:00 p.m.

Essential Job Functions/Primary Responsibilities:

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

Answer and route incoming calls on multi-line phone systems, including main University and departmental lines.

Serve as the first point of contact for students, faculty, staff, and visitors, providing a welcoming and professional presence at the front desk.

Receive, sort, and distribute incoming mail, packages, and deliveries.

Process invoices for HR department and maintain electronic files accordingly.

Assist with basic administrative tasks such as data entry, filing, photocopying, and preparing documents.

Assist the Student Employment office by greeting students and making copies of documents for I9 verification as needed.

Maintain confidentiality of sensitive information and adhere to University policies and procedures.

Performs other duties as assigned.

Conducts all work in a safe manner and all work safety practices are followed.

Other Functions:

Performs similar or related work as required, directed or as situation dictates.

Continues professional development and training; keeps current with trends.

Assists other department staff as needed to promote a team effort.

Knowledge, Ability and Skill:

Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio) as well as Teams and Zoom

Strong written and verbal communication skills (including phone etiquette)

Exceptional customer service skills

Effective relationship management at all levels of the organization

Excellent organizational and interpersonal skills and attention to detail

Ability to maintain a high level of confidentiality and adherence to HIPPA and other related federal, state and University employment law guidelines

Must be flexible and able to multitask in a highly productive environment

Demonstrated ability to exercise initiative, independent judgment and be a self-starter while also being collaborative and a strong team player

Qualifications

Minimum Required Qualifications:

Education, Training and Experience:

High school diploma or equivalent

At least one year of experience in a customer service or front desk role; experience in higher education preferred

Must demonstrate proficiency in Microsoft Office

Experience using a multi-line phone system preferred

Physical and Mental Requirements:

Work Environment

None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X

Physical Activity

None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X

Lifting Requirements

None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X

Vision requirements (Especially relevant if driving is required by the job)

_X_ Close vision (i.e. clear vision at 20 inches or less)

___ Distance vision (i.e. clear vision at 20 feet or more)

___ Color vision (i.e. ability to identify and distinguish colors)

___ Peripheral vision (i.e. ability to observe an area that can be seen up and down or

left and right while the eyes are fixed on a given point)

___ Depth perception (i.e. three-dimensional vision, ability to judge distances and

spatial relationships)

___ No special vision requirements

Full-Time Employee Benefits:

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

401k employer match

Employee & dependent life insurance

Great tuition benefits for employee, spouse & dependents

PTO program

Occasional work from home opportunities

(This job description does not constitute an employment agreement between The University of Bridgeport and employee. It is used as a guide for personnel actions and is subject to change by the University as the needs of the University and requirements of the job change.)

The University of Bridgeport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The University of Bridgeport complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.