Guest Experience Concierge

All the benefits and perks you need for you and your family:**

Benefits from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

**Our promise to you:**

Joining AdventHealthis about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

**Schedule:** Full Time

**Shift** : Days

**Location:** 9208 S. US HWY 301, Riverview, FL 33578

**The community youll be caring for:** AdventHealth Riverview

AdventHealth is expanding our medical expertise, innovation, and state-of-the-art technology to southern Hillsborough County through a brand-new hospital in Riverview, which is scheduled to open in 2024.

The new AdventHealth Riverview hospital will include 82 beds at time of opening with space to expand to 202 beds in the future.

This $250 million project in Riverview also includes a 100,000 square foot, four-story Medical Office Building that will provide community members convenient access to expert care

AdventHealth Riverview will offer a wide range of health care services which includes emergency, cardiovascular, digestive, urology, orthopedic and womens care.

**The role youll contribute:**

The Guest Services Concierge is one of the "first faces" at AdventHealth and greatly contributes to the World Class Experience we are extending to our patients, visitors, leaders, and co-workers. Warmly greets and attends to guest needs. Understands and follows the organization's policies, procedures and security management guest check-in process. The team member is an independent worker, meeting the day-to-day needs of our guests. Participates in the department's performance improvement activities and maintains the flow of communication, and resources for the Guest Services department. Professionally handle stressful situations, while maintaining quality of work and excellent customer service. Review daily schedules and updates/reschedules any conflicts. Helps keep guest services areas clean and attractive, greeting and helping patients and visitors find their way. Keeps guests/patients informed. Familiar with hospital services, people, locations and community in order to provide accurate assistance to guests/patients. Physical demands include sitting or standing for extended periods, pushing wheelchairs, typing, and other duties assigned.

**The value youll bring to the team:**

Act has the designated greeter at for the lobby entrance and provide superb service to every guest.

Build a lasting relationship with vendors that will provide services to our guests.

Facilitate the guest check-in process utilizing security management standard operating procedure to ensure all guests are appropriately identified.

Warmly greets all guests on the premises and

**Category:** Patient Experience

**Organization:** AdventHealth Riverview

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25026083

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.