Front Desk Receptionist**
**Classification:Part time-Full time, Non-exempt**
**Reports to: Owner/Practice Administrator**
**JOB DESCRIPTION:**
**Department**
**Front Office**
**Summary/Objective **
**The Front Desk Receptionist is responsible for ensuring a positive patient experience in scheduling appointments, checking in, and providing benefits counseling. This position carries out responsibilities in the following functional areas: answering all incoming phone calls, schedule management, data entry into electronic medical record, verifying appointments, taking payments, opening and closing the front office daily.**
**Essential Functions**
**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
1. **Responsible for the following areas of patient care: telephone reception, greeting patients, assisting patients with forms, benefits counseling, preparing superbills, schedules appointments with specialists as recommended by doctor**
2. **Pulls insurance and scans insurance cards, collects payment**
3. **Collects and enters patient demographic and insurance information into the electronic medical record**
4. **Manages the schedule - makes, changes, and cancels appointments; verifies appointments; pre-appoints, and recalls**
5. **Closes front office, balances financially, prepares deposit**
6. **Keeps front office statistics: production booked, recall, no-shows, pre-appointments**
7. **Straightens up the reception area during the day and completes cleaning tasks**
8. **Prepares patients for the doctor**
9. **Assists in the optical when necessary**
10. **Performs other incidental and related duties as required and assigned**
**Performance Factors**
1. **Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and are conscientious about assignments.**
2. **Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.**
3. **Relationships with Others: The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company. **
4. **Knowledge of what insurance plans the practice accepts: The employee is able to counsel patients on their benefits and answer questions about eligibility, deductibles and coverage. **
**Qualifications**
1. **Must have computer skills and the ability to learn EMR system **
2. **Strong ability to multi-task with high degree of accuracy, attention to detail a must**
3. **Excellent customer service**
4. **Bilingual in English & Spanish preferred **
5. **Strong analytical and problem-solving skills**
6. **Superior verbal and written skills**
7. **Strong interpersonal skills essential**
**This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. As with all team members, additional duties and/or functions may be assigned at the discretion of management.**
**Supervisory Responsibility**
**This position has no supervisory responsibility.**
**Work Environment**
**This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, medical equipment etc. **
**Physical Demands**
**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.**
**While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach w th hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.**
**Travel**
**Little to no travel is expected for this position.**
**Classification:Part time-Full time, Non-exempt**
**Reports to: Owner/Practice Administrator**
**JOB DESCRIPTION:**
**Department**
**Front Office**
**Summary/Objective **
**The Front Desk Receptionist is responsible for ensuring a positive patient experience in scheduling appointments, checking in, and providing benefits counseling. This position carries out responsibilities in the following functional areas: answering all incoming phone calls, schedule management, data entry into electronic medical record, verifying appointments, taking payments, opening and closing the front office daily.**
**Essential Functions**
**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
1. **Responsible for the following areas of patient care: telephone reception, greeting patients, assisting patients with forms, benefits counseling, preparing superbills, schedules appointments with specialists as recommended by doctor**
2. **Pulls insurance and scans insurance cards, collects payment**
3. **Collects and enters patient demographic and insurance information into the electronic medical record**
4. **Manages the schedule - makes, changes, and cancels appointments; verifies appointments; pre-appoints, and recalls**
5. **Closes front office, balances financially, prepares deposit**
6. **Keeps front office statistics: production booked, recall, no-shows, pre-appointments**
7. **Straightens up the reception area during the day and completes cleaning tasks**
8. **Prepares patients for the doctor**
9. **Assists in the optical when necessary**
10. **Performs other incidental and related duties as required and assigned**
**Performance Factors**
1. **Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and are conscientious about assignments.**
2. **Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.**
3. **Relationships with Others: The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company. **
4. **Knowledge of what insurance plans the practice accepts: The employee is able to counsel patients on their benefits and answer questions about eligibility, deductibles and coverage. **
**Qualifications**
1. **Must have computer skills and the ability to learn EMR system **
2. **Strong ability to multi-task with high degree of accuracy, attention to detail a must**
3. **Excellent customer service**
4. **Bilingual in English & Spanish preferred **
5. **Strong analytical and problem-solving skills**
6. **Superior verbal and written skills**
7. **Strong interpersonal skills essential**
**This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. As with all team members, additional duties and/or functions may be assigned at the discretion of management.**
**Supervisory Responsibility**
**This position has no supervisory responsibility.**
**Work Environment**
**This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, medical equipment etc. **
**Physical Demands**
**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.**
**While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach w th hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.**
**Travel**
**Little to no travel is expected for this position.**
Job ID: 485003993
Originally Posted on: 7/12/2025
Want to find more Hospitality Service opportunities?
Check out the 242,216 verified Hospitality Service jobs on iHireHospitalityServices
Sign Up for Job Alerts
