Food Service Worker II-Barista Specialist or Lead

One position available with the potential to be filled at any of the listed levels consistent with the selected applicant's experience. Levels include: Food Service Worker II-Barista Specialist or Barista Lead.

### **Brief Statement of Duties**

**Brief Statement of Duties:** Food Service Worker II-Barista Specialist:

Under routine supervision, perform a variety of duties necessary for daily maintenance, operation and supervision of employees in Starbucks and Retail Stores. Provide skills and perform duties necessary to lead and engage the staff in the preparation and resale of various beverages, food and retail items, ensuring operational success through excellent customer service and maintaining store standards. Perform a variety of similar retail and catering service duties in the summer as determined by operational needs of the Dining Services Department.

Barista Lead:

Under routine supervision, perform and direct others in a variety of duties necessary to lead the daily maintenance, operation and supervision of employees in Starbucks and Retail Stores. Provide skills and perform duties necessary to lead, train, adhere to Starbucks standards, and engage the staff in the preparation and resale of various beverages, food and retail items, ensuring operational success through excellent customer service, consistency, and maintaining store standards. Perform and lead a variety of similar retail duties in the summer as determined by operational needs of the Dining Services Department.

### **Minimum Qualifications**

**Required Education:** High School Graduation or Equivalent

**Discipline/Degree Area:**

**Required Specialized Training/Certifications:** Food Service Worker II-Barista Specialist and Barista Lead:

Valid driver's license (required for 12-month positions).

Food Service Sanitation Certification (ServSafe or MI) or ability to obtain within six months

from the start of employment.

Barista Lead:

Completion of Starbucks training certification upon hire.

**Required Minimum Work Experience:** Food Service Worker II-Barista Specialist:

Eighteen months' retail and/or retail restaurant experience one of which must be working in a "Barista" concept retail store.

Barista Lead:

Three years' retail and/or retail restaurant experience, eighteen months of which must be working in a "Barista" concept retail store.

Leadership ability demonstrated by experience.

Food Service Worker II-Barista Specialist and Barista Lead:

One year experience utilizing computerized cash registers and handling cash.

**Knowledge, Skills, Abilities, or Attributes Required for Satisfactory Performance of the Position Duties:**

Barista Lead:

Starbucks beverage crafting-Knowledge of proper techniques, procedures, and equipment.

Starbucks standard operating procedures-Knowledge of and experience adhering to.

Food Service Worker II-Barista Specialist and Barista Lead:

Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes guest needs assessment, meeting quality store standards for services and evaluation of guest satisfaction.

Strong time management skills as demonstrated by experience.

Politeness, being courteous, tactful and helpful in dealing with the public and members of the University community.

Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing-Teaching others how to do something.

Speaking-Talking to others to convey information effectively.

Service Orientation-Actively looking for ways to help people.

Social