Maitre D'

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

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Position: Maitre D'

Job Location: Swifty's - The Colony - Palm Beach, FL

Job Summary:

Responsible for greeting and seating guests for the dining room. Oversees dining room and acts as goodwill ambassador to guests.

Essential Functions:

Must be willing and able to:

• Master functions outlined in HOST/HOSTESS job description
• Anticipate needs of scheduled special parties
• Communicate seating needs to service, bus and other host staff
• Complete all side work when and as assigned
• Master the restaurant's computer register system
• Perform comp and void procedures on the register
• Perform server readings on the register according to standing operating procedure
• Check to ensure that all server and busser side work has been completed as assigned
• Train and educate host staff in standing operating procedure
• Assign service staff workstations if requested to do so

Qualifications

Requirements

Qualification Standards:

Prefer a minimum of 2 years full-service restaurant Maitre D' experience or the equivalent. Must have accurate mathematic skills. After training, must be able to pass an exam in English with 90% or better in each of the following:

• Menu and specials
• Wine list
• Liquor list and specialty drinks
• Liquor liability laws and knowledge
• Restaurant layout including table numbers and station numbers

Must be willing and able to:

• Meet personal schedule requirements punctually
• Be warm, sincere, outgoing in personality
• Relate to guests with appropriate sense of humor
• Maturely interact with guests as goodwill ambassador
• Remember guest details (names, faces, important information)
• Provide a persona compatible with established image of restaurant
• Respond to the needs of difficult guests with patience and courtesy
• Stand for long periods of time while on duty
• Move safely throughout all areas of the restaurant
• Work amidst noise in confined crowded space
• Work with and account for large sums of money
• Move chairs, transport high chairs and/or booster seats to tables when necessary.
• Work nights, weekends and holiday

Desirable:

Previous experience with RESY and Food & Beverage POS systems.

Previous luxury guest service/Forbes training.

Fluent in a secondary language.