Customer Service Specialist - Tennis and Pickleball Center

Customer Service Specialist - Tennis and Pickleball Center

Customer Service Specialist - Tennis and Pickleball Center

Salary

$20.52 Hourly

Location

FL 33418, FL

Job Type

Regular Part-Time

Job Number

7.25-404760

Department

RECREATION

Opening Date

07/10/2025

Closing Date

Continuous

DESCRIPTION

BENEFITS

QUESTIONS

Do you want to be a part of the team that makes the City of Palm Beach Gardens the signature place to live, learn, work and play? We provide world class services, parks,munity centers, athletic fields, golf, tennis and pickleball, and public safety. This can only happen when the best, brightest, talented, andmitted individuals work for our City. We encourage like-minded individuals to apply to join our culture of excellence as part of our team! Come join our family!

Summary

This cross-trained position is responsible for delivering excellent customer service across both front desk and cafe operations at the Tennis and Pickleball Center. Duties include processing program registrations and facility reservations, answering phone calls, greeting patrons, handling retail and cafe sales, preparing basic food items, and maintaining a clean and organized work area. This role supports daily customer service needs and assists with both front desk and cafe-related tasks to ensure a smooth and weing experience for all guests.

This position performs a variety of customer service and specialized clerical work. This position will address daily customer service needs including answering calls andmunicating with internal and external customers.

Essential Function Duties and Responsibilities

Greets all visitors to Public Service, providing courteous and efficient customer service

Performs specialist clerical work

Answers ining calls and routes callers or provides information as required

Obtains, receives, and distributes iing mail, and processes outgoing mail

Types a variety of correspondences, reports, memoranda, and other material requiring judgement as to content, accuracy andpleteness

Schedules appointments and travel plans, as required

Assists with maintaining division telephone listings

Receives deliveries and directs them to the appropriate person(s)

Responsible for entering purchase orders for the purchase of materials and supplies; responsible for processing invoices for payment

Collects data and runs reports as needed

Provides coverage for the Administrative Assistant when he/she is out of the office

Procures goods/services through purchase orders and/or a purchasing card

Acts as liaison with utilitypanies and monitors account billing and usage

Performs various clerical duties as assigned and assists as support staff when necessary

Performs duties as assigned and schedule during emergency response conditions

Performs any other duties as required or assigned

Reconciles statements, invoices and project expenditures

Minimum Qualifications

High School Diploma or G.E.D. required

Bachelor's Degree preferred

Considerable clerical experience

Any relatedbination of education, training and experience

Special Qualifications/Preferences

Valid State of Florida Driver's License with a good driving record

Employer

City of Palm Beach Gardens