Customer Service Specialist II

Customer Service Specialist II

PantherDining Hall

Georgia State University

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

The PantherDining Hall is seeking to hire an experienced Customer Service Specialist II .

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment.
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

The Customer Services Specialist II will maintain outstanding solid product knowledge and all other aspects of customer service standards. This position may require you to be cross-trained for another position and/or responsibility in order to provide both back-up for a department as well as to supplement resources needed during certain times of the year.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Greets and acknowledges customers.
• Accurately and efficiently utilizes POS systems and maintains all cash and media at the registers.
• Communicates customer requests to management.
• Maintains awareness of menu items.
• Counts and reconciles funds during shifts to ensure adequate funds.
• Restocks assigned supplies and brochures.
• Records patron counts.
• Maintains neat appearance at the registers and in the front of house area.
• Keeps beverage machines, napkins holders, silverware, plates, bowls, and cups filled and maintained.
• Helps keep tables and service areas clean.
• Attentive to guest needs.
• Performs other duties as assigned.

Minimum Requirements:

• High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience.

Preferred Requirements:

• Previous customer service experience.
• Previous cash handling experience.
• Physical Requirements: Extended standing, walking, ability to bend, stoop, reach and climb ladders.
• Able to lift 35 pounds.
• Able to work in all temperature conditions.
• Flexible schedule to include nights and weekends.