Night Auditor

Night Auditor

Part-Time

Overnight

Home2 Suites by Hilton Alcoa Knoxville Airport

Alcoa, TN

A property of: Gibson Hotel Management, Inc.

Posted 1 day ago

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Join our award winning Home2 Suites in Alcoa, TN as a part of our enthusiastic Guest Services Team!

JOB DETAILS

Compensation: Starting at $14.00 per hour

Perks: Franchise Travel Discounts, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, and Free TeleHealth Program

DON'T THINK OF THIS AS JUST ANOTHER JOB OPPORTUNITY.it is SO much more:

GROWTH in your career!!!

The Chance to work in a positive, TEAM environment!!!

Gain EXPERIENCE within the hospitality industry!!!

Every employee is VALUED, RESPECTED, SUPPORTED and APPRECIATED!!!

We offer COMPETATIVE PAY!!!

Paid PTO!!!

FREE participation in our telehealth program!!!

DAILY PAY with our partner Zayzoon!!!

Optional, voluntary benefits such as: DENTAL, VISION, STD, LTD, LIFE INSURANCE!!!

Generous TRAVEL BENEFITS!!!

Employee referral INCENTIVES!!!

THE BOTTOM LINE IS, WE WANT TO INVEST IN YOU!!!

We are looking for night auditors that can start immediately! Join our award-winning company!

Primary Responsibilities

Greet and processes guests as they check-in/out

Complete registration, secure payment, verify billing and adjust billing as needed

Confirm guest information, room rate, selection of room(s)

Code electronic keys

Assists guests with reservations and requests in a friendly, professional and timely manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Provide high standards of quality to ensure guest satisfaction

Anticipate guests' needs and consistently exceed their expectations

Implement creative solutions as needed while complying with brand standard

Run Night Audit Process every night

Demonstrate a thorough knowledge of hotel information including but not limited to:

Hotel Information

Room categories

Room rates

Packages

Promotions

Build strong relationships with guests, clients and groups while maintaining professional integrity

Possess knowledge of local area to answer guest questions

Skills/Experience

Guest service experience preferred

Professional, mature, reliable a must

Previous hotel experience a plus

Attention to detail

Team player

Organizational skills

Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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