Food Runner
Full-Time
Shangri-La Toronto
Toronto, ON, Canada
Posted 3 days ago
SHARE THIS JOB
JOB DETAILS
With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Restaurant through consistent application of Shangri-La's core practices; maximizing Colleague, Guest and Owner satisfaction.
Primary Responsibilities:
Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.
Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
Ensure compliance to all hotel policies, standards and core practices
As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times.
Remove soiled dishes, linen, silverware and restore/replenish settings.
Polish all glassware and related tableware used in food service.
Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
Monitor and ensure smooth operations of appointed section, check for quality and cleanliness to designated F&B standards for all items.
Participate on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation.
Apply the necessary precautions with regards to food safety and hygiene standards.
Provide assistance to other F&B colleagues, when needed and undertake other ad hoc related responsibilities, as required.
The following is considered mandatory for this position:
Functional knowledge - Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world.
Customer Service Excellence - Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
Internal Service - appreciation that internal customers' (i.e. Cooks) are considered strategic partners.
Communication - Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
Safety Focus - Demonstrates safe work practices and looks for ways to minimize workplace injuries
Decision making - Able to prioritize, making prompt, fair and reasonable decisions.
Problem solving - Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
Emotional maturity - Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
Ethical and professional conduct - Fulfills responsibilities with highest integrity.
Technology proficiency - Operates and maintains all departmental equipment, fully competent with POS.
Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.
Other Requirements:
Minimum 2 years previous work experience in a similar capacity, ideally in a world-class luxury hotel brand.
Previous fine dining or luxury level service knowledge and training an asset.
Flexibility in schedule and availability on weekdays, weekends, and/or holidays is required.
Current Smart Serve certification
Must be eligible to work in Canada
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Find Jobs Career Advice Post a Job
Contact About Us Terms and Conditions Privacy Policy
Full-Time
Shangri-La Toronto
Toronto, ON, Canada
Posted 3 days ago
SHARE THIS JOB
JOB DETAILS
With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Restaurant through consistent application of Shangri-La's core practices; maximizing Colleague, Guest and Owner satisfaction.
Primary Responsibilities:
Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.
Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
Ensure compliance to all hotel policies, standards and core practices
As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times.
Remove soiled dishes, linen, silverware and restore/replenish settings.
Polish all glassware and related tableware used in food service.
Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
Monitor and ensure smooth operations of appointed section, check for quality and cleanliness to designated F&B standards for all items.
Participate on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation.
Apply the necessary precautions with regards to food safety and hygiene standards.
Provide assistance to other F&B colleagues, when needed and undertake other ad hoc related responsibilities, as required.
The following is considered mandatory for this position:
Functional knowledge - Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world.
Customer Service Excellence - Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
Internal Service - appreciation that internal customers' (i.e. Cooks) are considered strategic partners.
Communication - Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
Safety Focus - Demonstrates safe work practices and looks for ways to minimize workplace injuries
Decision making - Able to prioritize, making prompt, fair and reasonable decisions.
Problem solving - Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
Emotional maturity - Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
Ethical and professional conduct - Fulfills responsibilities with highest integrity.
Technology proficiency - Operates and maintains all departmental equipment, fully competent with POS.
Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.
Other Requirements:
Minimum 2 years previous work experience in a similar capacity, ideally in a world-class luxury hotel brand.
Previous fine dining or luxury level service knowledge and training an asset.
Flexibility in schedule and availability on weekdays, weekends, and/or holidays is required.
Current Smart Serve certification
Must be eligible to work in Canada
Other Jobs at Shangri-La Toronto:
Concierge
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7 days ago
Bartender
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19 days ago
Server (In-Room Dining)
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Toronto, ON, Canada
Part-Time
6 days ago
Service Manager - Pastry Chef
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Toronto, ON, Canada
Full-Time
17 days ago
Server
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Toronto, ON, Canada
Full-Time
27 days ago
Director of Sales
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3 days ago
Service Associate - Front Office
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17 days ago
Barback
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2 days ago
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Toronto, ON, Canada
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15 days ago
Find Jobs Career Advice Post a Job
Contact About Us Terms and Conditions Privacy Policy
Job ID: 485149933
Originally Posted on: 7/14/2025
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