Host - $12 hr + Tips

Who We Are

Located at lake level in The Edgewater’s historic Langdon Building, The Boathouse gives you the feeling of sitting coastal. Serving items such as Mahi fish tacos and Wisconsin favorites such as the Stella’s bun chicken BLT or Clock Shadow cheese curds, we deliver a menu and service that gives our Madison lakeside a unique experience. In addition to serving Madison locals, The Boathouse also caters to guests of our beautiful 4-Star hotel and is the only restaurant in downtown Madison directly on Lake Mendota. Customers can visit us directly from the lake and tie up their boat on our pier!

The Boathouse is looking for motivated individuals to help us run our restaurant beginning opening May 1st. Training shifts before May 1st are flexible to accommodate individual schedules.

What We Accomplish Together

The Edgewater offers the highest quality of customer service delivered to our guests both in and out of our restaurants.

The Boathouse hosting team is responsible for greeting all guests of the restaurant warmly and efficiently, while coordinating table seating and keeping service staff up to date on changes as they occur.

What We Have

• A busy restaurant and flexible work schedules. Boathouse staff are expected to work between 3-5 shifts a week.
• Employer provided training in a flexible schedule before our May 1st opening date.
• Flexible scheduling including days, nights and weekends.
• A team focus on support and success.
• Beautifully appointed facilities and top of the industry products and supplies to ensure our staff have everything they need to deliver exceptional experiences for our customers.
• Discounts to our onsite restaurants.
• Discounts to our onsite full-service spa and retail shop, as well as discounted stays at affiliated hotels.
• Discounted off-site parking for part-time & seasonal team members, or a supplied Madison Metro bus pass.

What You Have

• Previous experience of one (1) year or more in casual or fine-dining setting is preferred. Experience in food & beverage service within a hotel/resort setting is a plus.
• The ability to warmly greet and seat guests, present them dining menus and inform guests of and menu specials.
• Attention to detail while organizing seating charts, maintaining a guest wait-list when busy and managing our paging devices to waiting guests know when a table is ready for them.
• Effective communication skills to keep your team members aware of new customers and update them on the status of their tables.
• A caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences.
• Excellent customer service skills with the desire to work in a team environment.
• A self-driven, entrepreneurial attitude towards achieving your goals.
• The ability to physically perform the duties required of a restaurant team member - including occasionally carrying food trays, delivering drinks, carrying drinking glasses, plate ware and flatware through kitchen areas, and occasionally cleaning and moving tables and chairs.

Additional Qualifications

• Must be available for a minimum of 3 shifts per week and able to work a flexible schedule including nights, weekends, and public holidays.
• Willingness to learn new concepts and ideas.
• Ability to communicate effectively, both verbally and in writing
• Ability to communicate effectively with guests, co-workers, and management.
• Strong customer service skills and the ability to resolve customer issues or complaints.
• Must be able to perform multiple tasks and prioritize efficiently.
• The ability to occasionally lift push, or pull up to 30 lbs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions

This position operates in a full-service, professional restaurant environment. Restaurant Hosts are required to use standard restaurant equipment such as point-of-sale computers, cash registers, commercial glassware and plate ware cleaning systems, etc., and are required to work in our kitchen areas when assisting other team members. This position requires evening/weekend work.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. Must be able to read, write and determine wait time based on Boathouse procedures. Must be able to visually scan restaurant for clean, unoccupied tables. The position may require occasional lifting of products weighing up to 30 pounds.