Front Desk Receptionist

Job Summary:

Under general supervision, ensures and assisting with running and maintaining smooth office operations. Receives visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls. Receiving and sorting daily mail. Sending, retrieving and distributing faxes. Scheduling appointments. Assisting with maintaining schedules. Maintaining records and databases. Filing, and composing documents.

Responsibilities/essential functions: The person in this position must be able to perform the following essential job functions with or without reasonable accommodations.

1. Opens front office and lobby. Ensures all necessary equipment is turned on and running.

2. Work with department representatives as necessary to facilitate and expedite the efficient flow of documentation, and to resolve routine administrative problems.

3. Answers telephones and directs calls.

4. Retrieves and distributes mail and faxes.

5. Maintain proper oversight of communication routes such as faxes, emails, and messages.

6. File paperwork and maintain alphabetical and numerical information in prescribed format, using knowledge of computer software packages. *

7. Create, maintain, and purge specified data files and logs as required. Make individual and/or mass corrections, modifications, and/or updates to data in files, as appropriate. *

8. Extract and release information according to specified criteria and in strict compliance with established policies, procedures and/or regulations. Answer questions from client departments and others on specific data as requested, and prepare reports. *

9. Ensure strict confidentiality of client records according to Policy and Procedures. *

10. Maintain tracking of clinical and field staff notes.

11. Communicate effectively, both orally and in writing.

12. Make administrative and procedural decisions and judgments on sensitive, confidential issues. *

13. Knowledge of computer data entry systems, protocols and procedures. *

14. Knowledge of relevant policies, procedures, and regulations pertaining to the release of confidential information. *

15. Resolve data input, storage and/or retrieval problems and to design solutions and modifications. *

16. Interact with other staff members to resolve problems and inquiries.

17. Operate as a primary source of information on specialized data files and records for both internal and external clientele. *

18. Resolve problems and inconsistencies with data. Perform limited data analysis, and prepare and generate various reports.

19. Assist or make schedule of staff appointments or schedules.

20. Ordering supplies and organizing of files and cabinets.

21. Tracking supplies and maintaining PAR levels

Qualifications/Educational Requirements:

1. High school diploma or GED with 2 years experience directly related to the duties and responsibilities specified.

2. Competent in computer programs, such as, home health software, MS Word and Excel as well the ability to use standard office equipment.

3. Prior Home Health experience preferred, but not mandatory.

4. Typing 60 WPM

5. Excellent clarity of speech and language

6. Excellent communication skills