Art Guest Services Representative( The Frank at City of Pembroke Pines City Center)

COMPANY OVERVIEW

Facility Contract Services is a Florida-based contract services company responsible for the employment and management of personnel for municipal clients. Facility Contract Services is currently seeking dynamic and goal-driven employees for The Frank Art Gallery at the Charles F. Dodge City Center of Pembroke Pines. Employees who are motivated to take on today’s most significant challenges and rewards in the field of local public service and who are passionate about making a difference in local government.

This exciting opportunity in the City of Pembroke Pines offers excellent compensation and benefits including health insurance and 401(k) with a Company match.

SUMMARY

The Frank Art Gallery at the Charles F. Dodge City Center of Pembroke Pines is seeking an energetic, efficient individual for the important position of Guest Services Representative. A perfect fit for an upbeat, customer service-oriented individual with a passion for the arts and an interest in learning about the nonprofit creative arts world, the ideal Guest Services Representative engages directly with the public to fulfill the gallery’s operating and cultural goals. The responsibilities will include a variety of tasks related to daily gallery operations. This will involve working as part of a team to support various projects, such as coordinating events, training volunteers, implementing art education initiatives, and providing general administrative support for both the exhibition and program departments.

RESPONSIBILITIES AND DUTIES

• Front desk duties include greeting visitors, answering the phone, opening and closing the gallery and helping to maintain the appearance of the gallery.
• Track and record guest count, and create detailed reports of event and programs.
• Monitor the gallery and ensure the safety of both exhibition artwork and gallery guests.
• Absorb exhibition guide content and answer questions from the public.
• Assist with event setup, coordination and breakdown.
• Assist with basic website and social media profile maintenance and assist with creation of in-house promotional materials as needed.
• Thoroughly promote upcoming events, programs and volunteer opportunities via email/social media campaigns.
• Lead groups of children and adults in field trips.
• Instruct groups in beginner-level crafts and art-making activities.
• Assist with volunteer and docent recruitment, training and coordination.
• Handle money from retail exchanges and admission fees.
• Assist with daily cleaning of work areas and gallery spaces.
• Perform other duties as assigned.

• KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and understanding of gallery goals, policies and procedures.
• Must be willing to work with diverse groups of people including educators, volunteers, children, and parents.
• Ability to provide exceptional customer service.
• Excellent communication skills; verbal and written.
• Highly organized and detail-oriented.
• Must work well both independently and collaboratively.
• Proficient in all Microsoft Office programs.
• Proficient in social media and other online marketing platforms preferred; Facebook, Twitter, Instagram, WordPress, and Canva.

QUALIFICATIONS AND EXPERIENCE

• High School diploma or equivalent.
• Experience in a non-profit or customer service setting preferred, but not required.
• Experience in a museum, gallery, or other visual arts setting preferred, but not required.
• Experience working with students and volunteers preferred, but not required.

BENEFITS:

One of the many advantages of working with the Vesta Property Services family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG-FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company's equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to descript the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.