Lead Concierge

Lead Concierge

Pay: $19.00-$20.00 per hour

Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Gerald R. Ford International Airport. HPH brings both experience and expertise to every level of food service and customer care. The Club is looking for a Full-Time Lead Concierge and MUST have open availability.

The work of the Lead Concierge includes: working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Team Lead shall perform a full range of customer service duties in support of company and customer operations. The Lead Concierge will have proficient knowledge of all operational policies and procedures and the general management of the Concierge position.

Lead Concierge Job Functions:

• Interacting with airline/airport passengers via a premier clubroom/bar environment
• Responsible for coordination of assigned team members in accordance with the Company's policies and applicable laws
• Coordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
• Meeting customer and passenger needs through communication and courteous customer service skills
• Maintaining a thorough knowledge of all required regulatory agency requirements
• Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
• Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
• Restocking snack, coffee, cups, glasses, ice, etc. in all service areas
• Completing discrepancy reports, resolving discrepancies, and providing coaching and guidance to team to reduce discrepancies
• Assisting with training of the Concierge role
• Performing administrative tasks as required

Lead Concierge Job Requirements:

• Previous management experience is required
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification
• Must be able to stand during scheduled shift
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours
• Ability to read and interpret basic documents, and comply with all company policies and procedures
• Motivate assigned team members to achieve desired results
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk
• Must be able to lift 40 pounds, 40 inches high without the aid of another person
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment
• Personal appearance and grooming that will present a favorable corporate and customer image
• Must be able to pass and obtain security background check and clearance to work in airport environment
• Report to work on a regular and timely basis.

Benefits:

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.