Medical Receptionist - Team Lead

Park Nicollet is looking to hire a Team Lead Medical Receptionist to join our Primary Care Team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Provides support to the department/site ensuring quality service through timely and courteous assistance. Provides service support to patients who request our care. Lead the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals. Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service goals. Responsible for assisting staff with daily operations and developmental learning/training. Assist supervisor and or manager with gathering performance feedback and performance measures. Assist with daily front desk operations, ensuring efficiency in scheduling and patient check-in. Address patient inquiries and concerns with professionalism and empathy. Collaborate with healthcare providers and office staff to optimize workflow and patient care. Monitor and improve office procedures to enhance efficiency and compliance with regulations. Assist with administrative duties such as clinician schedules, reports, training, and organization around frontline processes. Work Schedule: M-F Day shift Required Qualifications: Knowledge, Skills, and Abilities: Computer skills Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients. Must be proficient in the operation of the following types telephone and headsets, PC, printer, photo copier and fax machine Preferred Qualifications: Previous experience as a medical receptionist or similar role in a healthcare setting. Leadership experience or a strong ability to mentor a team. Excellent communication and customer service skills. Proficiency in medical office software and electronic health records (EHR) systems. Ability to multitask in a fast-paced environment. Strong problem-solving skills and attention to detail. Benefits: Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!