Admissions Shift Lead

What you'll bring to the team**

**ADMISSIONS SHIFT LEAD**

**SCOPE OF JOB**

The Admissions Shift Leader is responsible for assisting the Admissions Supervisor and Admissions Manager and the Admissions teams as a part of the day-to-day operations of the department. In this role, you will lead a team of fun driven and enthusiastic magic and memorable experience makers. Through diligent work and optimal fun, you will strive to achieve the financial targets as well as lead and develop your team. This is a Full-Time Hourly position (up to 40 hours/week).

**KEY OBJECTIVES**

Key driver of an enthusiastic, welcoming first point of contact for guests.

Primary Trainer/Role Model in all areas of Admissions

Support the Operations Team in delivering memorable experiences

**Qualifications & Experience**

**KEY RESPONSIBILITIES**

Working at the direction of the Admissions Manager, the Admissions Shift

Lead's goal is delivering unique, memorable, and rewarding experiences to all

our guests.

Leads by example. Coaches and motivates staff to provide best possible guest

experience, to maximize sales opportunities and to ensure secondary spend

targets are achieved.

Recommends short-term and long-term changes through feedback, daily

reports and proposals.

Work with the Admissions Manager to develop staff incentives to increase

individual motivation and promote teamwork.

Monitor performance in achieving Key Performance Indicators (KPI) and

Mystery Visit targets.

Assist with the hiring, training, scheduling, and supervising of team members.

Ensure all team members are trained in resolving guest concerns, up selling, and providing accurate attraction information. Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity. Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day. Responsibility to ensure compliance of Health, Safety & Security within the workplace

**Health & Safety**

-Responsibility to ensure compliance of Health, Safety & Security within the

workplace.

- Understand risk assessments within own workplace and ensure reporting of any

new risks to appropriate manager.

- Ensure own compliance of safe working procedures in place for work activities

within job role.

- In cases of incidents or accidents ensure appropriate reporting is completed in a

timely manner and if necessary the corrective action has been taken to avoid

repeat of such incidents and accidents.

**Qualifications**

- 1-2 years supervisory experienced preferred.

- A natural team leader with a confident, assertive, but approachable personality.

- Fun, Dynamic, and friendly personality.

- Experience with a computer-based Point of Sale system.

- Excellent communication, listening, and motivational skills.

- Proven ability to work on multiple projects simultaneously and multi-task as

necessary.

- Desire to work in fast-paced environments.

- Full open availability required including weekends and holidays.

**Benefits**