Food Service Assistant Manager

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties.

Job Summary

Responsible for assisting with the daily operations of the facility's food and dietary services. This role ensures that all dietary requirements are met, contributes to menu planning, and assists in creating a welcoming environment in the dining facilities.

Qualifications

MINIMUM REQUIREMENTS:

• High School Diploma or Equivalent required

• Associate's Degree Healthcare Management preferred

• Experience in food service management, dietary services, or a related field, preferably in a healthcare or institutional setting 5-7 years required

• Experience in a supervisory or leadership role 2-3 years required

Knowledge, Skills and Abilities

• Strong leadership and supervisory skills to manage food service staff and ensure efficient operations.

• Knowledge of food safety and sanitation regulations, including proper food handling, storage, and preparation practices.

• Familiarity with special dietary and nutritional requirements, especially in a healthcare setting (e.g., therapeutic diets, dietary restrictions).

• Excellent organizational and time management skills to handle multiple tasks and meet deadlines.

• Ability to work collaboratively with healthcare staff, dietitians, and patients to meet dietary needs and resolve food-related concerns.

• Strong communication and interpersonal skills to interact with staff, patients, and visitors effectively.

Additional Job Details (if applicable)

SHIFT:

• 40hrs; Monday-Friday 10:00am-6:30pm, w/rotating weekends & holidays

Essential Functions (Key Roles & Responsibilities)

• Assist the Food Service Manager in overseeing the day-to-day operations of the food service department, including food preparation, production, and distribution for patients, staff, and visitors.

• Supervise and train food service staff, ensuring they follow established guidelines and procedures for food safety, sanitation, and patient dietary requirements.

• Monitor and evaluate food quality, presentation, and portion control, ensuring that meals meet both nutritional standards and patient preferences.

• Assist in planning, organizing, and implementing menus based on dietary requirements, ensuring that meals are balanced and appropriate for patient's medical conditions (e.g., diabetic, low-sodium, gluten-free).

• Ensure compliance with food safety and sanitation regulations, including maintaining cleanliness in food storage, preparation, and service areas.

• Oversee food inventory management, including ordering supplies, tracking stock levels, and ensuring that food products are stored properly to prevent spoilage or contamination.

• Performs other duties as assigned

• Complies with all policies and standards

Remote Type

Onsite

Work Location

30 Locust Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .... Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.