Customer Service Specialist- Mailroom & Package Acceptance/ Delivery

Customer Service Specialist- Mailroom & Package Acceptance/ Delivery

Job ID

229317

Posted

16-Jul-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

Arlington - Massachusetts - United States of America, Belmont - Massachusetts - United States of America, Cambridge - Massachusetts - United States of America, Everett - Massachusetts - United States of America, Somerville - Massachusetts - United States of America, Waltham - Massachusetts - United States of America

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

**About the role**

As a CBRE Mail Services Associate, you will be responsible for supporting mailroom operations for a pharmaceutical campus.

This is an onsite role Monday-Friday in Cambridge, MA.

Seeking professional and customer-focused candidates with good administrative and computer skills.

**What youll do**

+ Audit delivered items with delivery invoices.

+ Approve or reject deliveries based on inspections and check for contraband.

+ Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.

+ Ensure all shipped packages are protected against damage.

+ Process shipment requests with vendor, advising package owner of arrangements.

+ Apply appropriate postage amounts and required identification to outgoing mail and packages.

+ Stock copy rooms and provide first communication for copier fleet production.

+ Check daily and replenish, if necessary, all mail and postage supplies.

+ Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.

+ Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.

+ Impact own team and other teams whose work activities are closely related.

+ Suggest improvements to existing processes and solutions to improve the efficiency of the team.

**What youll need**

+ High School Diploma or equivalent experience or GED with 3-4 years of job-related experience.

+ Valid & active driver's license.

+ Customer-focused and professional demeanor.

+ Ability to write routine reports and correspondence.

+ A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.

+ Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.

+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Will hold basic computer literacy.

**Why CBRE?**

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values respect, integrity, service, and excellence and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

**Disclaimers**

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidates education, training and experience. The compensation range is about $22-24/hr based on experience. The compensation offered to a successful candidate will depend on the candidates skills, qualifications and experience.

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our companys success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at ... or via telephone at +... (U.S.) and +... (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)