Lead Server

6+ years

Looking for a great opportunity to be a Lead Server where you can really make a difference?!
The Dining Services Team is seeking a dedicated Lead Server to provide exceptional service in a fine dining environment for residents at Lake Forest Place, Westminster Place, or The Moorings. This role goes beyond serviceits about creating memorable experiences and ensuring each guest feels truly valued.

Why Choose Us?

Benefits:

• Comprehensive Health Insurance: Medical, Dental & Vision Plans
• Paid Time Off (PTO): With rollover and sellback options
• Retirement Savings: 403(b) with employer match
• Disability Coverage: Long-term and short-term plans
• Employee Assistance Program (EAP): Confidential support services
• Continuing Education Support: Tuition reimbursement and scholarship programs
• Commuter Benefits: public transportation and mileage reimbursement
• Pet Insurance: Coverage for pets health and wellbeing
• Chaplain Counseling: Onsite 24/7 availability for spiritual and emotional support

Wellness:

• Wellhub: Gym benefit for fitness and health
• Onsite Fitness Centers: Convenient access to gym facilities
• Employee Engagement: Organize events to build community
• Financial Counseling: Professional advice for financial wellbeing
• Mentorship Program: Guidance and career development

Essential Functions:
Greet and welcome guests warmly, escorting them to tables and introducing the menu
Provide expert knowledge of menu offerings, daily specials, and wine pairings
Accurately take and process orders, ensuring clarity and attention to detail
Serve food and beverages following fine dining protocols with elegance and professionalism
Monitor guest satisfaction throughout the meal, anticipating needs and resolving concerns promptly
Efficiently manage a station of at least six tables or 35 guests
Collaborate with kitchen and bar staff to ensure seamless service and special request fulfillment
Support fellow team members to maintain smooth dining operations
Upsell wine pairings and menu enhancements to elevate the guest experience
Maintain cleanliness and organization in dining areas before, during, and after service
Consistently communicate guest and resident feedback to management
Ensure strict adherence to safety, sanitation, and appearance standards
Always model Presbyterian Homes Hospitality Promises and uphold Corporate Compliance practices

Skills/Qualifications:
High school diploma or equivalent required
68 years of experience in fine dining or upscale restaurant settings
Proven knowledge of wine pairings
Strong communication and interpersonal skills
Excellent attention to detail and ability to multitask under pressure
Knowledge of fine dining etiquette and food service standards
Ability to remain composed, professional, and service-focused in a fast-paced environment
Food Safety Training, Alcohol/Beverage Certification, and Food Handler Certification preferred
Basic math skills and English language proficiency
Physically able to stand for long periods and lift up to 45 lbs

Compensation: Hourly ($20.66 - $28.82)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Wellness Program

Customer Service Orientation

Team Collaboration

Problem Solving Skills

Time Management

Adaptability

Attention to Guest Experience

Sales Skills

Organizational Skills

Conflict Resolution

Stress Management

Culinary Knowledge

Professionalism

Empathy

leadership potential

Commitment to Safety Standards

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