Guest Services Attendant II

OVERVIEW

Responsible for daily Guest Services operations, specifically the use of system software to process admission, membership registrations and point-of-sale transactions. Greets and responds to members and visiting guests in a friendly, professional, knowledgeable and efficient manner. Must be comfortable learning a variety of computer programs and have the technical skills needed to help manage a large membership database, process financial transactions and complete end-of shift balancing reports. Committed to delivering a legendary customer service experience to all guests across the Greenway, whether at our front desk, a welcome station, special events or programming. Some evenings and weekends required. Commitment of 16-24 hours per week preferred.

KEY FUNCTIONS

• Greets guests and provides excellent customer service in a tactful, professional and pleasant manner; in person, over the phone and via email
• Verifies membership status (visiting members); encourages and sells new/renewed memberships
• Knowledgeable on all Greenway membership options and benefits; able to communicate those effectively to guests
• Disseminates information on all ASC Greenway policies, procedures, programs, scheduled events and activities
• Provides walking and van tours to prospective and existing members
• Assists with a variety of administrative tasks related to memberships, data management and constituency records upkeep
• Maintains work areas and lobby area in a clean and organized manner
• Operates computer software to process memberships, program registrations and point-of-sale transactions
• Performs opening and closing cash procedures in an efficient and orderly manner; utilizes proper cash handling processes
• Communicates any problems, concerns, or suggestions to supervisor in a professional and timely manner
• Opening staff responsible for completing facility walk-through before open for business; reports any facility needs
• Closing staff responsible for shutting down computer workstations and locking all exterior doors
• Assists in inventory management
• Other duties as assigned

THE LSC WAY

Our Culture is a top priority. As part of our commitment to culture, we have written a number of ‘Fundamentals’ called The LSC Way that are traits we value in our daily activities. The fundamentals that are critically important to this position are:

• Deliver legendary service
• Be a fanatic about response time
• Pay attention to the details
• Communicate to be understood
• Walk in our customers’ shoes

KNOWLEDGE, SKILLS and ABILITIES

• Knowledge of customer service standards
• Excellent written, verbal and interpersonal communication
• Strong critical thinker and creative problem-solver
• Proficient in Microsoft Office Suite and willingness to learn databases
• Detail-oriented with ability to manage multiple tasks on tight timelines
• Strong organizational and time-management skills
• Team player with an ability to interact with diverse population, both internally and externally
• Reliable, dependable, professional and trustworthy

• Ability to function effectively under stress-related factors consistent with the position

• Blackbaud experience preferred

• Ability and willingness to be trained on new techniques and jobs

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• College degree or working towards degree in relevant field preferred or equivalent experience in the customer service field
• Previous cash handling experience preferred; will train
• First aid/CPR certifications; will train

REPORTING TO THIS POSITION

No supervisory responsibilities

PHYSICAL REQUIREMENTS

Must be able to exert up to twenty pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects when needed. Most work is sedentary; it may be necessary to remain on feet for extended periods.