Spa Receptionist-Full Time (Caesars Palace LV)

Job Summary:

The Spa Receptionist is responsible for ensuring a smooth and efficient experience for guests from reservations through check-in and check-out. As the first point of contact for the spa, whether via email, phone, or in person, they must demonstrate exceptional product knowledge, provide outstanding guest service, and handle inquiries with professionalism. The role requires proficiency in sales and cashiering, along with the ability to collaborate effectively with the spa team to uphold the highest service standards and deliver an exceptional spa experience.

Essential Job Functions:

• Greet guests with warmth and professionalism, creating a positive and inviting atmosphere from the moment they enter the spa, fitness center and wellness spaces.
• Assist with scheduling, confirming, and rescheduling appointments efficiently, ensuring optimal booking flow and minimal wait times for guests.
• Ensure the spa and fitness reception and waiting areas are always tidy, organized, and aligned with the spa's calming and professional atmosphere.
• Manage the check-in and check-out process, ensuring all details are accurate, payments are processed, and receipts are provided. This includes VVIP guests, seven-star members and our high profile celebrity guests.
• Answer incoming calls and emails, provide information on spa services, availability, and promotions, and book appointments as needed.
• Maintain and organize the retail area, assist guests in selecting and purchasing spa products, and actively promote retail items based on guest needs and preferences.
• Provide exceptional five-star service to guests, ensuring a personalized experience. Address guest inquiries, concerns, and requests promptly, ensuring satisfaction at every stage of their visit.
• Maintain accurate guest records, process payments, and assist with administrative tasks such as updating guest profile notes, provider schedules, and tracking inventory.
• Communicate effectively with providers and attendants to ensure smooth operations and to relay guest preferences or special requests.
• Hit sales conversion targets and monthly financial goals of the services and retail aspects of the business as set our by Spa Management.
• Complete all areas of rotation including Fitness and Attendant Stations, Call center, Retail Boutique and Spa Check in areas.
• Attend and participate all mandatory trainings and meetings as assigned by Spa Management.
• Perform all tasks as assigned by Spa Management.

Qualifications:

• Education: High School Diploma or Equivalent
• Customer Service Excellence: Strong interpersonal and communication skills with the ability to create a friendly, welcoming environment.
• Experience: 2 years of experience in luxury hospitality or 5-star Spa is preferred
• Organizational Skills: Ability to manage multiple tasks such as scheduling, guest check-ins, and retail support in a fast-paced environment.
• Attention to Detail: Accuracy in handling appointments, guest information, payments, and product recommendations.
• Sales Acumen: Comfortable promoting and selling spa products and services to guests in a non-pushy, consultative manner.
• Professional Demeanor : A polished, professional appearance and positive attitude to represent the spa's high standards.
• Technology Proficiency : Experience with spa management software, hotel booking systems, and basic office tools (e.g., Microsoft Office)

Physical, Mental & Environmental Demands:

• Able to lift up to 10 lbs.
• Able to stand for a long period of time (up to an average 8 hour shift).
• Work in fast paced environment.
• Team Player.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).