It's more than a career, it's a calling.**
MO-SSM Health Cardinal Glennon Children's Hospital
**Worker Type:**
Regular
**Job Highlights:**
This is a full-time evening-shift position working Mon-Fri from 2:30pm-10:30pm. No weekends.
**Job Summary:**
Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
**Job Responsibilities and Requirements:**
PRIMARY RESPONSIBILITIES
+ Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
+ Receives guest suggestions and complaints and escalates through proper channels.
+ Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
+ Identifies and report issues of safety and maintenance.
+ Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.
+ Performs other duties as assigned.
EDUCATION
+ High School diploma/GED or 10 years of work experience
EXPERIENCE
+ No experience required
PHYSICAL REQUIREMENTS
+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
+ Frequent keyboard use/data entry.
+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.
+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
+ Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
+ None
**Department:**
... Guest Services
**Work Shift:**
Evening Shift (United States of America)
**Scheduled Weekly Hours:**
40
**Benefits:**
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
+ **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
+ **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
+ **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Explore All Benefits (
_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (
MO-SSM Health Cardinal Glennon Children's Hospital
**Worker Type:**
Regular
**Job Highlights:**
This is a full-time evening-shift position working Mon-Fri from 2:30pm-10:30pm. No weekends.
**Job Summary:**
Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
**Job Responsibilities and Requirements:**
PRIMARY RESPONSIBILITIES
+ Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
+ Receives guest suggestions and complaints and escalates through proper channels.
+ Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
+ Identifies and report issues of safety and maintenance.
+ Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.
+ Performs other duties as assigned.
EDUCATION
+ High School diploma/GED or 10 years of work experience
EXPERIENCE
+ No experience required
PHYSICAL REQUIREMENTS
+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
+ Frequent keyboard use/data entry.
+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.
+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
+ Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
+ None
**Department:**
... Guest Services
**Work Shift:**
Evening Shift (United States of America)
**Scheduled Weekly Hours:**
40
**Benefits:**
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
+ **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
+ **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
+ **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Explore All Benefits (
_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (
Job ID: 485913610
Originally Posted on: 7/18/2025
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