Guest Service Manager

Pacifica Hotels is looking for an outstanding Guest Service Manager to join the team at Riviera Beach House. The Guest Service Manager will be hands-on, team-oriented and professional with high standards and the drive to exceed our guest’s expectations on a daily basis.

Essential Functions and Responsibilities of the job include but are not limited to:
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Proficient at all Guest Service systems and processes.
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
- Oversee and manage social media accounts.
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to the front office team to contribute to the best overall performance of the department and hotel.
- Perform other duties as assigned, requested or deemed necessary by management.

*This is a non-exempt role

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.