Assistant Housekeeping Manager

Description

Assistant Housekeeping Manager

$55k - Full Time

The Job

• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Oversee all aspects of rooms division operations, including reservations, guest services, housekeeping, and maintenance, to ensure smooth and efficient operation.
• Develop and implement policies, procedures, and standards to maintain high-quality service, cleanliness, and safety in guest accommodations.
• Monitor guest satisfaction through feedback mechanisms, such as guest surveys and online reviews, and implement improvements as needed to enhance guest experiences.
• Monitor, coordinate, and execute the special needs and requests of VIP, repeat guests, and members of frequency programs.
• Coordinate with other hotel departments, including food & beverage, sales & marketing, and finance, to ensure seamless guest experiences and maximize revenue opportunities.
• Manage inventory levels of rooms, supplies, equipment, and amenities, and oversee purchasing, receiving, and inventory control processes to minimize waste and maximize efficiency.
• Monitor and manage financial performance of the rooms division, including budgeting, forecasting, expense control, and revenue generation, to achieve profitability goals.
• Prepare and analyze reports on key performance indicators, such as occupancy rates, revenue per available room (RevPAR), and average daily rate (ADR), and use data-driven insights to make informed decisions.
• Ensure compliance with health, safety, and sanitation regulations, as well as company policies and procedures, in all aspects of rooms division operations.
• Handle guest inquiries, requests, and complaints promptly and professionally, seeking resolutions to ensure guest satisfaction and loyalty.
• Stay informed about industry trends, best practices, and new technologies in rooms division operations, and implement improvements as appropriate.
• Make suggestions and recommendations regarding recruitment and selection of team members and participate in interview process of potential team members.
• Make suggestions and recommendations regarding the advancement and promotion of team members.
• Make suggestions and recommendations regarding recognition and reward programs, safety management, performance evaluations, and team member relations.
• Assist with team member relations, including handling team member complaints and grievances and making recommendations and suggestions to GM and PS when necessary, regarding disciplinary action to be taken against a team member, up to and including termination.
• Monitor and supervise team members' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective team members, including taking and/or suggesting to the GM that disciplinary action be taken against a team member, up to and including termination.
• Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
• Manage, maintain, and adhere to the Hotel's key/FOB policy requirements at all times.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards. This includes all laundry equipment.
• Access all functions of computer/software systems.
• Guide and direct team members to achieve established goals and objectives.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Cultivate collaborative, mutually supportive relationships with other departments and co-workers.
• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Follow Hotel policies with lost and found items.
• Cultivate the SCP Culture & Core Values by leading our team members to a deeper understanding of our brand. Encourage team member buy-in and reward team member ownership of the SCP Culture.
• Other duties as assigned.
• Job Requirements
• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, staff, and stakeholders.
• Thorough knowledge of rooms division operations, including reservations, guest services, housekeeping, and maintenance.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
• Must have the ability to deal effectively and interact well with guests, vendors and team members.
• Must have the ability to resolve problems and/or conflicts diplomatically and tactfully
• Supervises Rooms department staff.