SC Housekeeping Supervisor

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Job Type

Full-time

Description

Supervise and motivate Public Space Attendants to achieve the highest level of cleanliness and consistency of all public spaces at The Sports Club and Birdwood Golf. Duties include cleaning all locker room areas and additional bathrooms, stocking towels and paper supplies, vacuuming all carpet areas, cleaning all glass and mirrored surfaces, dusting all furniture and fixtures, removing trash, completing daily inspection reports and other tasks as needed. Ensure adherence to Forbes Travel Guide and AAA 4 Diamond Service Expectations at all times.

• Complete daily checklist by:

• Inspecting locker rooms and public areas daily.

• Assisting with and performing cleaning projects.

• Ensuring all locker rooms, restrooms and public areas are cleaned daily.

• Maintaining a log of areas requiring special cleaning.

• Scheduling special projects and ensuring that projects are carried out.

• Supervise Public Space team by:

• Actively promoting positive employee morale.

• Ensuring standards are achieved on regular basis.

• Training and coaching employees for successful job performance.

• Initiating progressive discipline, when necessary.

• Monitoring team members to ensure productivity is in line with budget

• Clean locker rooms including vacuuming, mopping, wiping down all counter and glass/mirror surfaces, cleaning all toilets, shower stalls and steam/sauna rooms, trash removal and restocking towel and paper product supplies.

• Clean lobby areas including vacuuming, wiping down all counter and glass/mirror surfaces, dusting all furniture and fixtures and trash removal.

• Clean unisex bathrooms including mopping, wiping down all counter and glass/mirror surfaces, cleaning all toilets, trash removal and restocking paper product supplies.

• Clean fitness areas including mopping/sweeping aerobics studios, vacuuming and trash removal.

• Collect lost and found items throughout building.

• Meet with Assistant Operations Manager weekly to address issues, orders and repairs.

• Notify manager of any necessary repairs and follow up to ensure completion.

• Maintain inventory in Housekeeping closets

• Contribute to overall resort team effort by completing additional duties as assigned.

Requirements

• Prior Housekeeping experience is preferred.
• Excellent communications skills, both written and verbal.
• Ability to work weekends, holidays and additional hours during special events.
• Knowledge of chemical and cleaning supplies.
• Proven ability to:

o Perform job functions with attention to detail, speed and accuracy.

o Prioritize and organize.

o Resolve problems calmly, using good judgment.

o Work independently.

o Understand customer service needs and solve them proactively.

o Work effectively with managers and co-workers.

o Work under stress in a fast-paced environment.