Full-Time Guest Service Agent
Downtown Atlanta, GA
Job Type
Full-time
Description
About Us
Step into a piece of history with a modern twist at The Connally Hotel Downtown Atlantaa beautifully restored historic landmark featuring 156 stylish guest rooms and 900 sq. ft. of flexible meeting and conference space. Perfectly situated in one of Atlanta's most dynamic sports and entertainment districts, our hotel blends timeless charm with contemporaryfort, delivering a unique experience for both business and leisure travelers.
Position Summary
We are seeking a Full-Time Guest Service Agent to join our front desk team. This critical role is responsible for delivering exceptional service to guests throughout their stay, from check-in to check-out. The ideal candidate is friendly, dependable, detail-oriented, and passionate about hospitality. Whether assisting guests face-to-face or over the phone, you will be the weing voice and helpful hand that represents The Connally Hotel.
Key Responsibilities
Greet and assist guests with check-in, check-out, and throughout their stay
Handle guest inquiries, requests, andplaints in a professional and courteous manner
Process payments and maintain accurate records using hotel systems
Collaborate with housekeeping, engineering, and other departments to fulfill guest needs
Maintain a clean,anized, and weing front desk and lobby area
Assist in booking reservations and promoting hotel amenities and local attractions
Monitor lobby activity and ensure guest safety and security
Support other front desk agents and shifts as needed to ensure smooth operations
What We Offer
Join a team that values excellence in service and supports your professional growth.
Competitive hourly wage
Beautifully renovated work environment in a historic setting
Career advancement opportunities with StepStone Hospitality, Inc.
Complimentary parking
Hotel discounts at participating properties
A supportive and inclusive team culture
Requirements
Previous experience in a hotel front desk or guest service role preferred
Excellentmunication and interpersonal skills
Strong attention to detail andanizational abilities
Comfortable usingputers; knowledge of hotel property management systems is a plus
Ability to handle pressure and resolve issues with professionalism
High school diploma or equivalent preferred
CPR/First Aid certification is a plus
Multilingual abilities are a plus
Knowledge of basic safety and security procedures
Equal Opportunity Employer
The Connally Hotel is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.
Downtown Atlanta, GA
Job Type
Full-time
Description
About Us
Step into a piece of history with a modern twist at The Connally Hotel Downtown Atlantaa beautifully restored historic landmark featuring 156 stylish guest rooms and 900 sq. ft. of flexible meeting and conference space. Perfectly situated in one of Atlanta's most dynamic sports and entertainment districts, our hotel blends timeless charm with contemporaryfort, delivering a unique experience for both business and leisure travelers.
Position Summary
We are seeking a Full-Time Guest Service Agent to join our front desk team. This critical role is responsible for delivering exceptional service to guests throughout their stay, from check-in to check-out. The ideal candidate is friendly, dependable, detail-oriented, and passionate about hospitality. Whether assisting guests face-to-face or over the phone, you will be the weing voice and helpful hand that represents The Connally Hotel.
Key Responsibilities
Greet and assist guests with check-in, check-out, and throughout their stay
Handle guest inquiries, requests, andplaints in a professional and courteous manner
Process payments and maintain accurate records using hotel systems
Collaborate with housekeeping, engineering, and other departments to fulfill guest needs
Maintain a clean,anized, and weing front desk and lobby area
Assist in booking reservations and promoting hotel amenities and local attractions
Monitor lobby activity and ensure guest safety and security
Support other front desk agents and shifts as needed to ensure smooth operations
What We Offer
Join a team that values excellence in service and supports your professional growth.
Competitive hourly wage
Beautifully renovated work environment in a historic setting
Career advancement opportunities with StepStone Hospitality, Inc.
Complimentary parking
Hotel discounts at participating properties
A supportive and inclusive team culture
Requirements
Previous experience in a hotel front desk or guest service role preferred
Excellentmunication and interpersonal skills
Strong attention to detail andanizational abilities
Comfortable usingputers; knowledge of hotel property management systems is a plus
Ability to handle pressure and resolve issues with professionalism
High school diploma or equivalent preferred
CPR/First Aid certification is a plus
Multilingual abilities are a plus
Knowledge of basic safety and security procedures
Equal Opportunity Employer
The Connally Hotel is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.
Job ID: 486150234
Originally Posted on: 7/20/2025
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