Barista

Required Years of Experience

2 years

Job Details At Buttercup, the LEAD BARISTA you must be motivated to positively influence the cafe team to follow the direction of management according to Buttercup policies. You will also be responsible for crafting high-quality coffee and tea beverages, assisting guests with pastry and cafe selections, and ensuring smooth service. As LEAD BARISTA, you will welcome guests warmly, learn their preferences (including allergies associated), educate guests on our cafe and amaro programs (when applicable), recommend menu items, and prepare and serve beverages to order. Success in this role requires a duty to hospitality, teamwork, and an obsession with details.

A Buttercup cafe team member holds themselves and their teammates accountable to the Buttercup service standards and values. A Buttercup cafe team member is approachable, engaging, and a morning person with a warm disposition!

Responsibilities:

• Create memorable and special experiences for all members and guests through exceptional delivery of coffee and espresso drinks
• Maintain a sharp, neatly-groomed and polished appearance at all times
• Work varying shift times across the seven days, to include working weekends, opens & closes in addition to key holder responsibilities
• Classic cafe drink knowledge: the ability to make uniform coffee, espresso, and tea drinks
• Educate all guests about Buttercup cafe program; brewing methods, beverage blends, and preparation techniques as well as pairing food items to optimize and improve overall guest experience
• Maintain accurate knowledge of menu items, seasonally influenced offerings, answer questions and accepting orders and payments via cash register.
• Complete AM checklist and preparing section for daily business levels and by grinding and blending coffee beans, brewing coffee and tea, slicing garnishes and serving items.
• Responsible for adhering to company and local sanitary and food/safety standards by washing dishes, glassware, and utensils after each use, maintaining a clean work area
• Monitor and maintain coffee inventory of supplies to ensure service is always seamless and product is available to make drinks and sell beverage options
• Assisting customers with pastry and cafe menu selections and processing orders
• Running food from the kitchen, bussing tables, and maintaining dish cleanliness
• Stocking and preparing syrups, coffee flavorings, and other bar essentials
• Maintaining the cleanliness and organization of the bar, pastry case, and dining areas
• Working efficiently in a fast-paced environment while maintaining quality and composure
• Performs other duties as assigned by manager

Required Skills/Qualifications

• 2+ years of Barista and local cafe experience
• Serv-Safe and Basset Certified
• Must have or be willing to obtain an Illinois Food Handlers Certification
• A coachable spirit, ability to work in a team environment and autonomously
• Maintain a sharp, neatly-groomed and polished appearance at all times
• Experience managing and leading a team
• Experience with restaurant POS systems
• Strong knowledge of coffee, tea, and espresso beverages
• Preparing and serving high-quality espresso, coffee, and tea beverages
• Basic floor service experience, including food running and bussing
• Morning and weekend availability required
• Flexible to work opening, mid, and closing shifts as needed
• Providing excellent customer service and fostering positive, long-lasting guest relationships
• Effective and proactive communicator with a strong work ethic
• Comfortable working in a high-volume, fast-paced environment
• Strong multitasking skills and the ability to maintain composure under pressure

Physical Requirements

• Must be able to seize, grasp, turn and hold objects
• Must be able to move, pull, carry or lift at least 50 pounds
• Must be able to occasionally kneel, bend, crouch and climb as required
• Must be able to perform physical activities such as lifting, cleaning, and stooping
• Must be able to stand, walk, lift, and bend for long periods of time
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat

Required Skills/Qualifications

• Competitive compensation
• Health Care: Full time employees are eligible for full benefits; Medical
• Paid Time Off: Full- Time Employees have sick days + vacation days
• Opportunity to work alongside a team trained in top-tier hospitality concepts
• Career Development: The Buttercup management team is committed to the professional development all of their team members across both Secret Menu Hospitality properties and will champion each members growth. The Buttercup management teams backgrounds include experience at Scofflaw, The French Landry, Frantzen, and The Ritz-Carlton.
• Team Discount: Take advantage of your 20% team discount at Buttercup.
• A dynamic and supportive work environment where your contributions are valued
  

Compensation Details

Compensation: Hourly ($20.00 - $22.00) plus tips

Benefits & Perks: Health Insurance, Paid Time Off, Dining Discounts

Required Skills

Leadership Skills

Customer Engagement

Attention to Detail

Time Management

Adaptability

Problem Solving Skills

Team Collaboration

Physical Stamina

Ability to Work Under Pressure

Knowledge of food safety practices

Sales Skills

Interpersonal Skills

Ability to Educate Others

Organizational Skills

Ability to follow instructions

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