Front Desk

un Front Desk compensation: 13 Front Desk Receptionist 3PM-11PM Summary Performs a variety of customer service and administrative activities such as reservations, checking in and out guests, guest requests, answering telephones, and providing exceptional customer services. Job Duties Greet guests with a friendly and professional manner. Check-in and check-out guests in accordance with hotel procedures Collect and record guest information. Activate, assign, and de-activate keys for guests. Collect payment from guests for room charges and other fees. Use selling techniques to sell rooms when needed. Make and confirm reservations on a daily basis. Answer phones, take messages, and transfer calls to appropriate guests and/or co-workers. Maintain a tidy and clean work area and lobby. Be informed of room condition and availability. Resolve customer complains in a professional manner. Notify management of issues that you can not solve. Communicate with housekeeping, maintenance and security departments as needed. Other duties as assigned. Experience 1 year plus experience preferred in hospitality Skills/Qualifications Ability to use computers and other front desk equipment. Ability to follow verbal and written directions. Ability to provide written and oral communication skills Ability to gain knowledge of front desk procedures Ability to positively communicate to guests and co-workers. Ability to work scheduled hours. Ability to complete applicable front desk forms and communicate any problems or issues to management. High school diploma or equivalent Ability to have reliable transportation Physical Demands Walking and standing frequently Bending, reaching stooping Ability to lift up to 15lbs post id: ... [ ]