Front Desk Agent

Front Desk Agent

Part-Time

Home2 Suites by Hilton Alcoa Knoxville Airport

Alcoa, TN

A property of: Gibson Hotel Management, Inc.

Posted about 19 hours ago

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JOB DETAILS

Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing our wonderful property and staff! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!

Primary Responsibilities

Greet and processes guests as they check-in/out

Complete registration, secure payment, verify billing and adjust billing as needed

Confirm guest information, room rate, selection of room(s)

Code electronic keys

Assist guests with reservations and requests in a friendly, professional, and timely manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Provide high standards of quality to ensure guest satisfaction

Anticipate guests' needs and consistently exceed their expectations

Implement creative solutions as needed while complying with brand standard

Demonstrate a thorough knowledge of hotel information including but not limited to:

Hotel Information

Room categories

Room rates

Packages

Promotions

Build strong relationships with guests, clients and groups while maintaining professional integrity

Possess knowledge of local area to answer guest questions

Skills/Experience

Guest service experience preferred

Attention to detail

Team player

Organizational skills

Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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